At a Glance
- Tasks: Provide insights to improve customer understanding and support sales strategies.
- Company: Join a leading client in the social care sector.
- Benefits: Competitive day rate, remote work, and hands-on experience.
- Other info: Immediate start with a 3-month contract and potential for future opportunities.
- Why this job: Make a real impact on customer insights and drive growth in social care.
- Qualifications: Experience in commercial insight and working with public sector customers.
The predicted salary is between 30000 - 42000 € per year.
A client in the social care sector is seeking a Customer Insights Consultant to join the team for an initial contract engagement. You will support the Head of Commercial Strategy by providing hands-on commercial insight, structure, and planning to inform sales approaches and lay the groundwork for growth. The objective of the role is to improve customer understanding, strengthen product positioning, and create practical foundations for future sales and marketing activity.
Responsibilities
- Build and consolidate insight on Local Authority customers, commissioning environments, and purchasing behaviours.
- Analyse existing internal data to strengthen understanding of customer segments, journeys, and buying drivers.
- Review and improve product positioning, value propositions, and commercial messaging across the portfolio.
- Support development of clearer, more consistent sales and marketing materials and practical foundations for future campaigns.
Requirements
- Strong background in commercial insight, customer segmentation, or commercial strategy within complex service organisations.
- Experience working with public sector customers and/or Local Authorities, ideally within commissioned services or B2B sector.
- Comfortable working hands-on with data, ambiguity, and evolving commercial environments.
- Able to bring structure, clarity, and pace while working closely with senior stakeholders.
Details
- Start date: Immediate
- Duration: 3 months
- Day rate: £300 - £350 LTD
- Location: Remote, UK Based
Customer Insights Consultant - Social Care in Portsmouth employer: Freshminds
As a leading player in the social care sector, our company offers a dynamic and supportive work environment where your insights can directly influence growth strategies. We prioritise employee development through continuous learning opportunities and foster a collaborative culture that values innovation and teamwork. With the flexibility of remote work, you can achieve a healthy work-life balance while contributing to meaningful projects that make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Consultant - Social Care in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Insights Consultant role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer segmentation and commercial strategy. We want to see how you’ve tackled similar challenges before!
✨Tip Number 3
Be ready for the interview! Research the company and its approach to social care. We recommend preparing insightful questions that show you understand their needs and how you can contribute to their growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or support.
We think you need these skills to ace Customer Insights Consultant - Social Care in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Insights Consultant role. Highlight your experience in commercial insight and working with public sector customers, as this will show us you understand what we're looking for.
Showcase Your Data Skills:Since the role involves working hands-on with data, don’t forget to mention any relevant experience you have with data analysis. We want to see how you've used data to inform strategies or improve customer understanding in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Freshminds
✨Know Your Customer Insights
Make sure you brush up on your knowledge of customer insights, especially in the social care sector. Familiarise yourself with how Local Authorities operate and their purchasing behaviours. This will help you demonstrate your understanding of the role and show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis. Think of specific examples where you've used data to inform commercial strategies or improve product positioning. Highlighting your hands-on experience with data will reassure them that you can navigate ambiguity and provide actionable insights.
✨Prepare for Stakeholder Engagement
Since the role involves working closely with senior stakeholders, think about how you can effectively communicate your insights. Prepare examples of how you've successfully collaborated with senior management in the past, and be ready to discuss how you can bring structure and clarity to their commercial strategies.
✨Craft Your Value Proposition
Understand the importance of value propositions in this role. Be ready to discuss how you would approach reviewing and improving product positioning. Consider what makes a strong value proposition and how you can apply that thinking to the company's offerings, showing that you can contribute to future sales and marketing activities.
