At a Glance
- Tasks: Lead the global Voice of the Customer programme and transform feedback into actionable insights.
- Company: Join a luxury fashion and retail client with a focus on customer experience.
- Benefits: 12-month contract with opportunities for professional growth and collaboration.
- Other info: Work in a vibrant environment with a focus on innovation and customer-centric strategies.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic industry.
- Qualifications: Experience in customer experience management and strong collaboration skills.
The predicted salary is between 45000 - 55000 £ per year.
Freshminds is recruiting for a Customer Experience & Voice of the Customer Manager on a 12-month fixed-term contract with a luxury fashion and retail client.
You will lead the global Vo C programme, turning customer feedback into actionable insights across brands, regions and channels.
Report to the Senior Manager, Global CX Strategy, and drive customer-centric improvements through robust supplier management and cross-functional collaboration.
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Global VoC & CX Insights Programme Lead employer: Freshminds
Join a top-tier consultancy in London, where you will thrive in a dynamic work culture that values innovation and collaboration. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring you can advance your career while working on impactful projects in the manufacturing sector. Enjoy the unique advantage of being part of a leading operations practice, where your contributions directly influence client success and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Global VoC & CX Insights Programme Lead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Freshminds.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Freshminds. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Global VoC & CX Insights Programme Lead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Freshminds.
How to prepare for a job interview at Freshminds
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Freshminds's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Freshminds offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
