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- Tasks: Coach service leads on digital transformation and user-centered design practices.
- Company: Join a boutique consultancy focused on local government innovation and digital change.
- Benefits: Enjoy hybrid work, competitive pay, and the chance to make a real impact.
- Why this job: Be part of a high-impact programme that transforms public services for residents.
- Qualifications: 5-10 years in service design or digital transformation; strong coaching skills required.
- Other info: Start in September 2025; potential for extension or permanent role.
A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery.
You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents.
Key Responsibilities:
- Provide hands-on coaching to service leads on applying service design and digital transformation tools
- Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy
- Support service leaders to embed digital thinking into service redesign and organisational reform
- Collaborate with transformation teams, IT, data and digital leads to align efforts across the council
- Champion resident-centered, tech-enabled approaches that support strategic priorities and measurable impact
Requirements:
- 5–10 years of experience in service design, digital transformation or public sector innovation
- Proven ability to coach and mentor non-specialist teams in design-led and tech-enabled approaches
- Experience working with or within local authorities or the wider public sector
- Familiarity with digital tools such as Miro, Power BI, low-code platforms (e.g. Power Apps), or agile delivery frameworks
- Strong facilitation, communication and stakeholder engagement skills
- Ability to work in complex environments and support change from within
Details:
- Start date: September 2025
- Duration: 3 months, with possibility for extension or permanent
- Day rate: Up to £350 PAYE depending on experience
- Location: Hybrid – 2 days per week in London office with occasional site visits
Digital Transformation Consultant - Public Sector employer: FRESHMINDS
Contact Detail:
FRESHMINDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Transformation Consultant - Public Sector
✨Tip Number 1
Network with professionals in the public sector and digital transformation fields. Attend relevant conferences, webinars, or local meetups to connect with potential colleagues and learn about the latest trends in service design and technology-enabled transformation.
✨Tip Number 2
Familiarise yourself with the specific digital tools mentioned in the job description, such as Miro and Power BI. Consider taking online courses or tutorials to enhance your skills in these areas, which will demonstrate your commitment and readiness for the role.
✨Tip Number 3
Prepare to discuss your experience in coaching and mentoring teams during interviews. Think of specific examples where you successfully integrated user-centered design practices and digital tools into service delivery, as this will showcase your ability to fulfil the key responsibilities of the role.
✨Tip Number 4
Research the local authority you would be working with and understand their current challenges and priorities. Tailoring your approach to align with their strategic goals will not only help you stand out but also show that you are genuinely interested in making a positive impact.
We think you need these skills to ace Digital Transformation Consultant - Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, digital transformation, and public sector innovation. Use specific examples that demonstrate your ability to coach teams and implement user-centered design practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation in the public sector. Mention how your background aligns with the key responsibilities of the role and provide examples of past successes in similar environments.
Showcase Relevant Skills: Emphasise your familiarity with digital tools like Miro, Power BI, and low-code platforms. Highlight your facilitation and stakeholder engagement skills, as these are crucial for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FRESHMINDS
✨Showcase Your Experience
Make sure to highlight your 5–10 years of experience in service design and digital transformation. Be prepared to discuss specific projects where you've successfully implemented user-centered design practices and technology-enabled solutions.
✨Demonstrate Coaching Skills
Since the role involves coaching non-specialist teams, share examples of how you've mentored others in adopting design-led approaches. Discuss any training sessions you've delivered that integrated agile methods and digital workflows.
✨Familiarity with Digital Tools
Be ready to talk about your experience with digital tools like Miro, Power BI, and low-code platforms. Providing concrete examples of how you've used these tools in past roles will show your technical proficiency and relevance to the position.
✨Engage with Stakeholders
Highlight your strong facilitation and communication skills by discussing how you've engaged with various stakeholders in complex environments. Share instances where you've successfully aligned efforts across different teams or departments within a local authority.