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- Tasks: Coach service leads on digital transformation and user-centered design.
- Company: A boutique consultancy focused on local government innovation and digital change.
- Benefits: Hybrid work model with competitive pay and potential for extension.
- Why this job: Make a real impact in public sector transformation while developing your skills.
- Qualifications: 5-10 years in service design or digital transformation, preferably in the public sector.
- Other info: Start date in September 2025; flexible working with occasional site visits.
Job Description
A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery.
You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents.
Key Responsibilities:
- Provide hands-on coaching to service leads on applying service design and digital transformation tools
- Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy
- Support service leaders to embed digital thinking into service redesign and organisational reform
- Collaborate with transformation teams, IT, data and digital leads to align efforts across the council
- Champion resident-centered, tech-enabled approaches that support strategic priorities and measurable impact
Requirements:
- 5–10 years of experience in service design, digital transformation or public sector innovation
- Proven ability to coach and mentor non-specialist teams in design-led and tech-enabled approaches
- Experience working with or within local authorities or the wider public sector
- Familiarity with digital tools such as Miro, Power BI, low-code platforms (e.g. Power Apps), or agile delivery frameworks
- Strong facilitation, communication and stakeholder engagement skills
- Ability to work in complex environments and support change from within
Details:
- Start date: September 2025
- Duration: 3 months, with possibility for extension or permanent
- Day rate: Up to £350 PAYE depending on experience
- Location: Hybrid – 2 days per week in London office with occasional site visits
Digital Transformation Consultant - Public Sector employer: FRESHMINDS
Contact Detail:
FRESHMINDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Transformation Consultant - Public Sector
✨Tip Number 1
Network with professionals in the public sector and digital transformation fields. Attend relevant conferences, webinars, or local meetups to connect with potential colleagues and learn about the latest trends in service design and technology-enabled transformation.
✨Tip Number 2
Familiarise yourself with the specific digital tools mentioned in the job description, such as Miro and Power BI. Consider taking online courses or tutorials to enhance your skills in these areas, which will demonstrate your commitment and readiness for the role.
✨Tip Number 3
Prepare to discuss your experience in coaching and mentoring teams during interviews. Think of specific examples where you successfully integrated user-centered design practices or digital tools into service delivery, as this will showcase your ability to fulfil the role's key responsibilities.
✨Tip Number 4
Research the local authority you would be working with and understand their current challenges and priorities. Tailoring your discussions around how you can address these issues with your expertise in digital transformation will make you a more attractive candidate.
We think you need these skills to ace Digital Transformation Consultant - Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, digital transformation, and public sector innovation. Use specific examples that demonstrate your ability to coach teams and implement user-centered design practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation in the public sector. Mention how your background aligns with the job requirements and provide examples of past successes in similar roles.
Showcase Relevant Skills: Emphasise your familiarity with digital tools like Miro, Power BI, and low-code platforms. Highlight your strong facilitation and communication skills, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to your experience in coaching non-specialist teams and your approach to embedding digital thinking into service redesign. Prepare concise and impactful responses that reflect your expertise.
How to prepare for a job interview at FRESHMINDS
✨Showcase Your Experience
Make sure to highlight your 5-10 years of experience in service design and digital transformation. Be prepared to discuss specific projects where you've successfully implemented user-centered design practices and technology-enabled solutions.
✨Demonstrate Coaching Skills
Since the role involves coaching non-specialist teams, come ready with examples of how you've mentored others in adopting design-led approaches. Share any training sessions you've designed or delivered that integrated agile methods and digital workflows.
✨Familiarity with Digital Tools
Brush up on your knowledge of digital tools like Miro, Power BI, and low-code platforms such as Power Apps. Be prepared to discuss how you've used these tools in past roles to enhance service delivery and data visualisation.
✨Engage with Stakeholders
Strong communication and stakeholder engagement skills are crucial for this role. Think of instances where you've successfully collaborated with various teams, especially within local authorities, to drive transformation initiatives and achieve measurable impact.