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- Tasks: Coach service leads on digital transformation and user-centered design.
- Company: Join a boutique consultancy focused on local government innovation.
- Benefits: Enjoy hybrid work, competitive pay, and potential for extension.
- Why this job: Make a real impact in public sector transformation and improve residents' lives.
- Qualifications: 5-10 years in service design or digital transformation; strong coaching skills required.
- Other info: Start in September 2025; flexible working with occasional site visits.
Job Description
A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery.
You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents.
Key Responsibilities:
- Provide hands-on coaching to service leads on applying service design and digital transformation tools
- Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy
- Support service leaders to embed digital thinking into service redesign and organisational reform
- Collaborate with transformation teams, IT, data and digital leads to align efforts across the council
- Champion resident-centered, tech-enabled approaches that support strategic priorities and measurable impact
Requirements:
- 5–10 years of experience in service design, digital transformation or public sector innovation
- Proven ability to coach and mentor non-specialist teams in design-led and tech-enabled approaches
- Experience working with or within local authorities or the wider public sector
- Familiarity with digital tools such as Miro, Power BI, low-code platforms (e.g. Power Apps), or agile delivery frameworks
- Strong facilitation, communication and stakeholder engagement skills
- Ability to work in complex environments and support change from within
Details:
- Start date: September 2025
- Duration: 3 months, with possibility for extension or permanent
- Day rate: Up to £350 PAYE depending on experience
- Location: Hybrid – 2 days per week in London office with occasional site visits
Digital Transformation Consultant - Public Sector employer: FRESHMINDS
Contact Detail:
FRESHMINDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Transformation Consultant - Public Sector
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation within the public sector. Understanding current challenges and innovations will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals already working in local authorities or similar roles. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented service design and digital transformation in previous roles. Be ready to showcase your coaching and mentoring skills, as these are crucial for the position.
✨Tip Number 4
Research the tools mentioned in the job description, such as Miro and Power BI. Familiarity with these platforms will not only boost your confidence but also show your commitment to integrating technology into service delivery.
We think you need these skills to ace Digital Transformation Consultant - Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, digital transformation, and public sector innovation. Use specific examples that demonstrate your ability to coach teams and implement user-centered design practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation in the public sector. Mention how your background aligns with the job requirements and provide examples of past successes in similar roles.
Showcase Relevant Skills: Emphasise your familiarity with digital tools like Miro, Power BI, and low-code platforms. Highlight your facilitation and stakeholder engagement skills, as these are crucial for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FRESHMINDS
✨Showcase Your Experience
Make sure to highlight your 5-10 years of experience in service design and digital transformation. Be ready to discuss specific projects where you've successfully implemented user-centered design practices and technology-enabled solutions.
✨Demonstrate Coaching Skills
Since the role involves coaching non-specialist teams, prepare examples of how you've mentored others in adopting design-led approaches. Share any training sessions you've designed or delivered that integrated digital workflows and agile methods.
✨Familiarity with Digital Tools
Brush up on your knowledge of digital tools like Miro, Power BI, and low-code platforms such as Power Apps. Be prepared to discuss how you've used these tools in past roles to enhance service delivery and data visualisation.
✨Engage with Stakeholders
Strong communication and stakeholder engagement skills are crucial for this role. Think of instances where you've successfully collaborated with various teams, especially within local authorities, to drive transformation initiatives.