At a Glance
- Tasks: Provide insights to enhance customer understanding and support sales strategies.
- Company: Join a leading client in the social care sector focused on growth.
- Benefits: Competitive day rate, remote work, and immediate start.
- Other info: 3-month contract with opportunities for hands-on data analysis.
- Why this job: Make a real impact by shaping commercial strategies in social care.
- Qualifications: Experience in commercial insight and working with public sector customers.
A client in the social care sector is seeking a Customer Insights Consultant to join the team for an initial contract engagement. You will support the Head of Commercial Strategy by providing hands-on commercial insight, structure, and planning to inform sales approaches and lay the groundwork for growth. The objective of the role is to improve customer understanding, strengthen product positioning, and create practical foundations for future sales and marketing activity.
Responsibilities:
- Build and consolidate insight on Local Authority customers, commissioning environments, and purchasing behaviours.
- Analyse existing internal data to strengthen understanding of customer segments, journeys, and buying drivers.
- Review and improve product positioning, value propositions, and commercial messaging across the portfolio.
- Support development of clearer, more consistent sales and marketing materials and practical foundations for future campaigns.
Requirements:
- Strong background in commercial insight, customer segmentation, or commercial strategy within complex service organisations.
- Experience working with public sector customers and/or Local Authorities, ideally within commissioned services or B2B sector.
- Comfortable working hands-on with data, ambiguity, and evolving commercial environments.
- Able to bring structure, clarity, and pace while working closely with senior stakeholders.
Details:
- Start date: Immediate
- Duration: 3 months
- Day rate: £300 - £350 LTD
- Location: Remote, UK Based
Customer Insights Consultant - Social Care employer: Freshminds
As a Customer Insights Consultant in the social care sector, you will be part of a dynamic team that values innovation and collaboration. The company fosters a supportive work culture that prioritises employee growth through hands-on experience and engagement with senior stakeholders, all while offering the flexibility of remote work. With a focus on meaningful impact in the public sector, this role provides an excellent opportunity to contribute to vital services while enhancing your professional skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Consultant - Social Care
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Insights Consultant role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer segmentation and commercial strategy. We want to see how you’ve tackled similar challenges before!
✨Tip Number 3
Be ready for the interview! Research the company and its approach to social care. We suggest preparing questions that show your understanding of their needs and how you can provide insights to improve their sales strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can bring structure and clarity to our team.
We think you need these skills to ace Customer Insights Consultant - Social Care
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in commercial insight and customer segmentation. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Data Skills:Since this role involves working hands-on with data, be sure to mention any specific tools or methodologies you’ve used. We love candidates who can bring structure and clarity to complex information, so let us know how you've done that in the past.
Highlight Your Public Sector Experience:If you’ve worked with Local Authorities or in the public sector, make it a focal point in your application. We’re keen on understanding how your insights can translate into effective strategies for our clients in social care.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Freshminds
✨Know Your Customer Insights
Make sure you brush up on your knowledge of customer insights, especially in the social care sector. Familiarise yourself with Local Authority customers and their purchasing behaviours. This will show that you understand the market and can provide valuable insights.
✨Data is Your Best Friend
Since the role involves working hands-on with data, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to inform commercial strategies or improve product positioning in previous roles.
✨Showcase Your Strategic Thinking
The client is looking for someone who can bring structure and clarity to complex environments. Be ready to share specific examples of how you've developed clear sales and marketing strategies in the past, particularly in B2B or public sector contexts.
✨Engage with Senior Stakeholders
Highlight your experience working closely with senior stakeholders. Prepare to discuss how you've effectively communicated insights and recommendations to influence decision-making in previous roles. This will demonstrate your ability to navigate the organisational landscape.
