A client in the education technology industry is seeking a Finance Ops Programme Manager to join the team for an initial 2-3 month engagement.
You will lead a business-critical initiative focused on resolving a significant aged debt challenge and improving end-to-end debt management processes. Reporting into senior leadership, you will assess, segment and prioritise an aged debtor portfolio, working cross-functionally to drive resolution and implement sustainable operational improvements.
Responsibilities
- Analyse and segment a substantial aged debt portfolio, identifying root causes and recommending appropriate resolution strategies
- Partner with Finance and Credit Control teams to implement escalation frameworks, prioritisation models and debt recovery actions
- Work with Customer Operations teams to improve customer communications, issue resolution processes and prevention of future aged debt
- Collaborate with senior stakeholders, including executive leadership and technology teams, to support decisions on write-offs, credits, refunds and process improvements
Requirements
- Proven experience delivering complex transformation or remediation programmes within finance operations or order-to-cash environments
- Strong analytical and problem-solving skills, with the ability to assess commercial trade-offs and make pragmatic recommendations
- Solid understanding of accounts receivable, credit control, billing and debt management processes
- Excellent stakeholder management and communication skills, with experience presenting recommendations to senior executives
Details
- Start date: Immediate
- Duration: 2-3 months
- Day rate: £500 - £600 LTD
- Location: UK-based / Hybrid working available - London
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Finance Ops Programme Manager - SaaS in City of Westminster employer: Freshminds
As a leading consulting firm, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to work on impactful projects within the banking and insurance sectors. With a hybrid working model in the UK and Netherlands, we offer flexibility and a supportive environment for our consultants to thrive and make meaningful contributions.
