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- Tasks: Support customers, manage leads, and handle operations in a dynamic SaaS environment.
- Company: Join FreshGeo, an innovative SaaS studio focused on AI-assisted products.
- Benefits: Enjoy remote work, flexible hours, and a monthly learning stipend.
- Why this job: Be part of a fast-growing startup and gain diverse experience across multiple functions.
- Qualifications: 1-3 years in customer support or operations; strong communication skills required.
- Other info: This is a freelance contract role with opportunities for growth into leadership.
The predicted salary is between 30000 - 42000 £ per year.
We’re hiring a remote freelance contractor to support our fast-growing SaaS studio, FreshGeo. You will be part of our new AI Assisted SaaS Product LimePhone. As a small and agile team, we wear multiple hats—and we’re looking for someone who’s excited to do the same.
This is a multi-functional role where you’ll help us with customer support, lead qualification, CRM management, and operations — all on a flexible, project-based basis. This is a freelance contract role (not employment), ideal for someone who enjoys working across multiple tasks and growing alongside a startup team. You’ll be working remotely with flexible hours, and paid based on your local market rate.
Flexible hours: 20–25 hrs/week
Long-term freelance contract
Paid via invoice: monthly/hourly
Tasks
The Role: Mixed Support, Ops & Customer Success. This is not a narrow support role. You’ll work across multiple functions:
- Customer Support
- Inbound Lead Qualification
- Onboarding
- CRM & Knowledge Base Management
- Day-to-day Operational Tasks
We’re looking for a fast learner who’s proactive, organized, and excited to work at the intersection of support, sales, and product ops.
Key Responsibilities
- Handle customer queries via live chat, email, and phone
- Deliver friendly and fast support with a focus on user satisfaction
- Troubleshoot product issues and escalate when needed
- Support new users with onboarding and walkthroughs
- Chat with inbound leads and ask qualifying questions
- Tag and log leads in our CRM (HubSpot or similar)
- Book calls or pass qualified leads to the sales/product team
- Maintain and update internal and customer-facing documentation
- Create FAQ articles based on recurring support issues
- Update CRM records, track tickets, tag users correctly
- Help with admin tasks like trials, cancellations, onboarding follow-ups
- Assist with special projects like audits, data cleanup, feedback collection
What We’re Looking For
- 1–3 years experience in customer support, CX, or ops (SaaS preferred)
- Clear communicator in writing and on the phone
- Able to juggle multiple tasks across tools and priorities
- Comfortable learning tools quickly (Intercom, HubSpot, Notion, Airtable, etc.)
- Bonus: experience in small/startup teams where you handled multiple hats
Benefits
- Fully remote and flexible schedule
- Front-row seat in a fast-growing startup
- Growth path into Customer Success, Sales Ops, or Support Leadership
- Monthly learning/wellness stipend
You’ll Succeed Here If You:
- Love jumping between support, sales, and operations
- Are comfortable with organized chaos and lots of autonomy
- Can self-manage and prioritize without needing constant handholding
- Are curious and quick to pick up new skills or tools
Customer Support & Ops (Global) employer: FreshGeo
Contact Detail:
FreshGeo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Ops (Global)
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like HubSpot and Intercom. Having a basic understanding of these platforms will not only help you during the interview but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your ability to juggle multiple tasks by preparing examples from your past experiences. This role requires someone who can manage various responsibilities, so showcasing your multitasking skills will make you stand out.
✨Tip Number 3
Research FreshGeo and their product LimePhone thoroughly. Understanding their mission and how they operate will allow you to tailor your conversations and demonstrate genuine interest during any discussions.
✨Tip Number 4
Prepare to discuss your approach to customer support and operations. Think about how you would handle specific scenarios or challenges that may arise in this role, as this will show your problem-solving abilities and readiness for the position.
We think you need these skills to ace Customer Support & Ops (Global)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, operations, and any SaaS-related roles. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities listed, such as handling customer queries or managing CRM systems.
Showcase Your Skills: In your application, emphasise your ability to juggle multiple tasks and learn new tools quickly. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FreshGeo
✨Show Your Multi-Functional Skills
This role requires you to wear multiple hats, so be prepared to discuss your experience in customer support, lead qualification, and operations. Highlight specific examples where you've successfully juggled various tasks.
✨Demonstrate Your Communication Skills
As you'll be handling customer queries via live chat, email, and phone, it's crucial to showcase your clear communication abilities. Practice articulating your thoughts clearly and concisely during the interview.
✨Familiarise Yourself with Relevant Tools
The company uses tools like HubSpot, Intercom, and Notion. If you have experience with these or similar platforms, mention it. If not, show your willingness to learn quickly by discussing how you've adapted to new tools in the past.
✨Embrace the Startup Culture
Since this is a freelance role in a fast-growing startup, express your enthusiasm for working in a dynamic environment. Share any previous experiences in startups or small teams where you thrived in an 'organised chaos' setting.
