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- Tasks: Lead CRM innovation and optimise our Salesforce platform for impactful marketing strategies.
- Company: Join Freshfields, a global elite law firm with a dynamic and collaborative culture.
- Benefits: Enjoy hybrid working, professional development, and access to cutting-edge technology.
- Why this job: Make a real impact in client engagement while working with a high-performing international team.
- Qualifications: Degree-level education, strong analytical skills, and proficiency in CRM systems.
- Other info: Diversity and inclusion are at our core; we welcome all qualified applicants.
The predicted salary is between 36000 - 60000 £ per year.
At Freshfields, our Marketing & Business Development (MBD) team is a dynamic global network of specialists who define the client experience and shape the perception of our firm worldwide. We combine creativity, data-driven insights, and cutting-edge technology to deliver impactful campaigns and client engagement strategies.
We are seeking a Marketing Technology Manager to join our Global Operations team, playing a pivotal role in driving CRM excellence and innovation across the firm. Reporting to the Senior Manager, Global CRM Operations, you will manage and evolve our global CRM platform (Salesforce), ensuring it delivers maximum value for marketing and business development initiatives.
What you’ll do:
- Act as the subject matter expert for Salesforce, advising on best practices and system enhancements.
- Collaborate with senior stakeholders to shape and execute CRM strategy aligned with global business objectives.
- Lead and mentor the data quality team, ensuring robust governance and compliance.
- Drive platform optimisation, leveraging AI and automation tools to enhance workflows and unlock insights.
- Promote CRM adoption and engagement through training, dashboards, and proactive support.
- Continuously improve systems, data, and processes to keep pace with evolving business needs.
What you’ll bring:
- Degree-level education with strong analytical and problem-solving skills.
- Strong commercial acumen and understanding of how CRM drives client engagement and growth.
- Excellent communication and influencing skills, with the ability to lead change and collaborate globally.
- Highly IT literate, proficient in Microsoft 365 and experienced in managing and validating data.
- Familiarity with Power BI, Power Automate, and AI tools.
Work with a high-performing international team in a global elite law firm. Access to professional development, global exposure, and cutting-edge technology. A culture that values diversity, collaboration, and innovation. Hybrid working arrangements and a strong focus on wellbeing.
Inclusion: Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK in the role in question and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only if and when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of relevant factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Business Development
Industries: Law Practice, Legal Services, and Professional Services
Marketing Technology Manager in England employer: Freshfields
Contact Detail:
Freshfields Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Technology Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Freshfields on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CRM systems, especially Salesforce. This will demonstrate your expertise and how you can add value to their team.
✨Tip Number 3
Be ready for the interview! Research Freshfields’ recent marketing campaigns and think about how you can contribute to their goals. Tailor your answers to show you understand their business and can drive CRM excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Freshfields team.
We think you need these skills to ace Marketing Technology Manager in England
Some tips for your application 🫡
Show Your Passion for CRM: When you're writing your application, let your enthusiasm for CRM shine through! We want to see how you can bring creativity and data-driven insights to the table, so share examples of how you've used technology to enhance client engagement in the past.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Marketing Technology Manager role. Highlight your experience with Salesforce and any relevant tools like Power BI or AI technologies. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Freshfields!
How to prepare for a job interview at Freshfields
✨Know Your CRM Inside Out
As a Marketing Technology Manager, you'll need to be the go-to expert for Salesforce. Brush up on its features, best practices, and any recent updates. Be ready to discuss how you've used it in past roles to drive client engagement and optimise marketing strategies.
✨Showcase Your Analytical Skills
This role requires strong analytical abilities, so come prepared with examples of how you've used data to inform decisions. Think about specific campaigns where your insights led to measurable improvements, and be ready to share those stories.
✨Communicate Like a Pro
Excellent communication is key in this position. Practice articulating your ideas clearly and confidently. Prepare to discuss how you've influenced stakeholders in previous roles and how you plan to promote CRM adoption within the team.
✨Embrace Innovation
Freshfields values creativity and innovation, especially in leveraging AI and automation tools. Be prepared to discuss any experience you have with these technologies and how you envision using them to enhance workflows and insights in the CRM space.
