Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to modernise legal operations and drive efficiency through technology-led improvements.
- Company: Dynamic global firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work alongside senior stakeholders and develop your skills in a supportive team.
- Why this job: Make a real impact by leading change projects in a fast-paced environment.
- Qualifications: Experience in business analysis or project management, ideally in legal or financial services.
The predicted salary is between 55000 - 65000 £ per year.
We're looking for a skilled Business Analyst/Project Manager to join our Global Legal Operations team and play a pivotal role in modernising how our Legal Department works. The role can be based in either our London or Manchester office. This role sits at the heart of our Legal function—working with senior stakeholders, understanding processes, and enabling technology-led improvements that drive efficiency and long-term value.
Overview of the Legal Department
The Legal Department supports the firm in the effective management of regulatory, legal, operational and information security risk, in order to preserve and maximise the value of the firm over the long term. The Global Legal Operations team works across the Legal Department to help Legal teams operate cohesively and efficiently by delivering change programmes and projects that simplify, streamline, automate and innovate Legal processes. The team acts as a bridge between Legal, Technology and Business Services.
Role summary/purpose of job
This role combines the responsibilities of a Business Analyst and a Project Manager. You will own and shape business and functional requirements across the Legal Operations change portfolio and independently lead the delivery of small to medium-sized initiatives from discovery through to implementation and adoption. The successful candidate will work closely with Legal stakeholders to elicit, structure and challenge requirements, and then partner with IT, Product Management and Technology teams to ensure those requirements are translated into clear technical deliverables and successfully implemented. The role reports into the Senior Manager of Global Operations for the Legal department and will work alongside a Senior Project Manager and Data Analyst team.
Key Responsibilities
- Business Analysis & Requirements Ownership
- Take ownership of Business and Functional Requirements across the Legal Operations project portfolio.
- Lead structured requirements gathering activities with Legal stakeholders, including workshops and one-to-one sessions.
- Analyse and document current-state and future-state processes, workflows and operating models.
- Produce high-quality, clear and comprehensive requirements documentation that can be directly consumed by IT and Product teams.
- Ensure requirements are complete, prioritised, traceable and aligned to agreed objectives.
- Project Delivery & Change Management
- Lead the end-to-end delivery of business‑led change and automation projects, typically 2–3 projects concurrently.
- Define project scope, approach, milestones, dependencies, risks, benefits and success measures.
- Coordinate small delivery teams (typically 2–3 people), ensuring clarity of roles and responsibilities.
- Apply appropriate project management methodologies (Agile, Waterfall or Hybrid) depending on the nature of the initiative.
- Track and report progress, risks and issues, escalating where required.
- Ensure change deliverables are effectively communicated, embedded into BAU operations and supported through go‑live.
- Stakeholder & Technology Collaboration
- Build trusted working relationships with stakeholders across the Legal Department, including senior Legal leadership.
- Demonstrate sufficient credibility and gravitas to challenge stakeholders constructively and drive clarity where requirements are unclear.
- Work closely with IT Business Analysts, Product Managers and developers to translate business requirements into IT tickets and delivery plans.
- Support testing, UAT and implementation activities where required.
- Contribute to continuous improvement of Legal Operations processes and delivery standards.
Skills & Experience
- Business Analyst/Project Manager experience ideally within Legal, Compliance, or Financial Services.
- Track record of delivering IT‑enabled business change in complex or global organisations.
- Strong understanding of requirements gathering, process mapping, and documentation.
- Excellent communication and stakeholder management skills.
- Familiarity with Agile and Waterfall methodologies.
- Proficiency in tools such as MS Office, Visio, and collaboration platforms and workflow tools (e.g. Service Now).
- Ability to work independently and manage multiple priorities/projects.
Essential
- Experience with Intapp or ServiceNow or similar enterprise workflow/intake platforms.
- Strong experience in process improvement, workflow redesign and automation initiatives.
- Expert ability to analyse, structure and document business and functional requirements.
- Exhibit strong interpersonal skills with the ability to engage and interview/influence stakeholders at all levels.
- Comfortable operating in a hands‑on, delivery‑focused role with multiple parallel initiatives.
- Familiarity with standard project tools and artefacts (e.g. RAID logs, status reporting, delivery plans).
- Strong understanding of business analysis, project and change management methodologies.
- Ability to translate business needs into clear, structured technical requirements.
Desirable
- Experience working in a global legal or professional services environment or regulated services environment.
- Experience working across both Agile and Waterfall delivery models.
Competencies
- A commitment to the highest level of integrity.
- Demonstrates an empathetic approach when dealing with others.
- A diplomatic and adaptable team working style and works collaboratively with colleagues.
- Able to delegate and deliver work through others.
- Able to resolve complex problems taking a proactive approach to analyse the issues and generate solutions.
- A determination to see a problem through to a solution.
- Actively manages personal learning and development.
- Decisive and mature in judgement.
- Excellent organisational and time management skills with the ability to manage tasks efficiently.
- Excellent presentation skills with the ability to pitch new ideas clearly and inspire confidence.
- Excellent resource allocation and planning ability.
- Flexibility in approach and an ability to manage through change.
- Identifies and communicates opportunities to improve the way that work is done.
- Motivated, results and delivery focused with a commitment to quality of work and attention to detail.
- Resilient and calm under pressure.
Business Analyst/Project Manager in London employer: Freshfields Bruckhaus Deringer
Contact Detail:
Freshfields Bruckhaus Deringer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst/Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to connections in the legal and project management fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their legal operations and think about how your skills can help modernise their processes. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. Show them how you can analyse requirements and lead projects effectively—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Business Analyst/Project Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst/Project Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills—give examples of how you've used them in past roles. Whether it's leading projects or gathering requirements, we want to see how you’ve made an impact.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Freshfields Bruckhaus Deringer
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Analyst/Project Manager. Familiarise yourself with the key responsibilities and skills mentioned in the job description. Be ready to discuss how your experience aligns with their needs, especially around requirements gathering and project delivery.
✨Showcase Your Process Mapping Skills
Since this role involves analysing and documenting processes, come prepared with examples of how you've successfully mapped out current and future-state processes in past projects. Use visuals if possible; they can really help illustrate your points and show your understanding of workflow redesign.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by discussing how you've worked with stakeholders in previous roles. Share specific instances where you’ve challenged requirements or clarified objectives, showing that you can navigate complex conversations with senior leadership.
✨Be Agile and Adaptable
Highlight your familiarity with both Agile and Waterfall methodologies. Prepare to discuss how you've applied these approaches in your past projects, and be ready to explain how you adapt your project management style based on the initiative's needs. This will show your flexibility and understanding of different project environments.