Job Summary
Fresher Jobs Hub is seeking a knowledgeable, approachable, and solutions-oriented Employee Relations Adviser – Workplace Policy Support to support the organisations human resources function by promoting positive workplace relationships, ensuring consistent policy implementation, and assisting employees and managers with workplace-related concerns.
The successful candidate will play an important role in maintaining a fair, respectful, inclusive, and compliant working environment. This position involves advising employees and managers on workplace policies, interpreting employment procedures, supporting employee relations matters, and helping resolve workplace concerns through professional guidance and effective communication.
The Employee Relations Adviser will work closely with HR teams, department leaders, and employees to ensure that workplace policies are clearly understood, consistently applied, and aligned with organisational objectives and applicable employment legislation.
This opportunity is suitable for HR professionals who have strong interpersonal skills, sound judgement, excellent communication abilities, and an interest in employee engagement, workplace policy administration, and organisational development.
Key Responsibilities
- Provide day-to-day guidance to employees and managers regarding workplace policies, employee relations procedures, and organisational standards.
- Interpret and explain HR policies, employment guidelines, codes of conduct, attendance procedures, disciplinary processes, and workplace expectations.
- Support managers in handling employee concerns, workplace disagreements, interpersonal conflicts, and policy-related questions.
- Assist with employee relations cases, including grievances, complaints, disciplinary matters, and workplace conduct concerns.
- Maintain accurate, confidential, and well-organised employee relations documentation, case records, correspondence, and investigation notes.
- Support the review, development, and communication of workplace policies to ensure they remain clear, relevant, and consistently applied.
- Help identify recurring employee relations issues and recommend practical improvements to workplace procedures.
- Coordinate with HR business partners, recruitment teams, payroll specialists, and department managers to address employment-related matters.
- Assist in preparing formal HR communications, policy updates, employee notices, meeting summaries, and workplace guidance documents.
- Support managers in conducting fair and professional employee discussions, performance-related conversations, and workplace consultations.
- Promote consistent treatment of employees while considering individual circumstances and relevant organisational policies.
- Monitor policy compliance and highlight potential workplace risks or areas requiring additional HR attention.
- Assist with employee engagement initiatives, workplace culture programmes, and activities designed to improve employee satisfaction.
- Provide guidance on appropriate escalation procedures for sensitive or complex employee relations matters.
- Support HR audits and internal reviews by maintaining complete and accessible policy-related records.
- Handle sensitive employee information responsibly and maintain strict confidentiality throughout all interactions.
Required Skills and Qualifications
- Bachelors degree in Human Resource Management, Business Administration, Industrial Relations, Psychology, or a related discipline.
- A postgraduate qualification or professional HR certification will be an advantage.
- Understanding of employee relations principles, workplace policies, HR administration, and employment practices.
- Strong written and verbal communication skills.
- Excellent interpersonal skills with the ability to communicate professionally with employees at different organisational levels.
- Ability to interpret workplace policies and explain procedures in clear, understandable language.
- Good problem-solving, conflict-resolution, and decision-making abilities.
- Strong organisational skills and attention to detail.
- Ability to manage sensitive information and maintain professional confidentiality.
- Familiarity with Microsoft Office applications, HR information systems, spreadsheets, and digital documentation tools.
- Ability to manage multiple employee relations matters while meeting deadlines.
- A professional, impartial, and employee-focused approach to workplace concerns.
Experience
- Approximately 2–5 years of experience in human resources, employee relations, HR advisory services, workplace policy administration, or a related function is preferred.
- Previous experience supporting grievance procedures, disciplinary processes, employee complaints, or workplace investigations will be beneficial.
- Experience advising managers and employees on HR policies and employment procedures is desirable.
- Familiarity with maintaining confidential employee records and preparing formal HR documentation is an advantage.
- Candidates with relevant HR qualifications, strong administrative abilities, and transferable experience may also be considered.
- Experience working in a corporate, professional services, customer support, or multi-department organisation would be beneficial.
Working Hours
Full-time position with standard organisational working hours.
Typical working schedule: Monday to Friday.
Flexible working arrangements may be available depending on organisational requirements and role responsibilities.
Occasional additional hours may be required to support urgent employee relations matters, meetings, or workplace investigations.
Remote, hybrid, or office-based working arrangements may be considered depending on business needs.
Employees are expected to maintain professional availability, timely communication, and effective coordination with HR colleagues and management.
Knowledge, Skills and Abilities
Employee Relations Knowledge
Understanding of employee relations practices, workplace behaviour standards, grievance management, and disciplinary procedures.
Knowledge of employment policies, HR documentation, and workplace compliance principles.
Awareness of fair treatment, equal employment opportunities, diversity, and inclusion practices.
Communication and Advisory Skills
Ability to explain complex HR policies in simple and practical terms.
Confidence in advising employees and managers on sensitive workplace matters.
Strong listening, questioning, negotiation, and interpersonal communication skills.
Ability to prepare professional reports, policy documents, and employee correspondence.
Problem-Solving and Conflict Resolution
Ability to assess workplace concerns objectively and recommend appropriate next steps.
Confidence in supporting constructive conversations and resolving employee disagreements.
Ability to recognise sensitive or high-risk matters and elevate them appropriately.
Strong judgement when handling confidential and potentially difficult situations.
Administrative and Technical Abilities
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to maintain digital employee records and HR case management documentation.
Familiarity with HR management systems and employee databases.
Strong organisational abilities and accuracy when managing documentation.
Professional Attributes
Integrity, discretion, fairness, and accountability.
Calm and professional behaviour when dealing with challenging situations.
Empathy and respect for different employee perspectives.
Ability to work independently and collaboratively.
Commitment to continuous learning and professional development.
Benefits
Fresher Jobs Hub aims to provide a supportive and professional working environment where employees can develop their HR expertise and contribute to organisational success.
- Competitive salary based on qualifications, relevant experience, and job responsibilities.
- Opportunities for professional development and HR-related training.
- Exposure to employee relations, workplace policy development, and broader HR operations.
- Supportive management and collaborative HR teams.
- Opportunities to develop advisory, communication, and conflict-resolution skills.
- Potential remote or hybrid working flexibility, depending on business requirements.
- Paid annual leave and applicable public holidays.
- Performance recognition and opportunities for career advancement.
- Access to professional learning resources and workplace development programmes.
Why Join Fresher Jobs Hub?
Joining Fresher Jobs Hub offers an opportunity to contribute to a workplace where effective employee relations, fair policies, and positive professional relationships are valued.
As an Employee Relations Adviser, you will have the opportunity to make a meaningful difference by helping employees understand their workplace rights and responsibilities while supporting managers in creating fair, consistent, and productive working environments.
You will gain valuable experience in HR advisory services, workplace policy implementation, employee engagement, and organisational compliance.
Fresher Jobs Hub encourages professional growth, continuous learning, collaboration, and practical problem-solving. This role provides an excellent opportunity for HR professionals who want to strengthen their employee relations expertise and progress towards more senior HR positions.
Potential career progression may include:
- Senior Employee Relations Adviser
- Employee Relations Manager
- HR Business Partner
- HR Policy and Compliance Specialist
- Human Resources Manager
- Employee Experience Manager
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