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- Tasks: Lead the Platform Engineering team to enhance software development processes and tools.
- Company: Fresha is a top marketplace for beauty and wellness, trusted globally by millions.
- Benefits: Enjoy a dog-friendly office, flexible remote work, and competitive salary.
- Why this job: Join a collaborative team focused on innovation and continuous improvement in tech.
- Qualifications: Experience in software development, AWS, and microservices is essential.
- Other info: Inclusive culture prioritising diverse backgrounds and accessibility.
The predicted salary is between 78000 - 110000 £ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable.
As a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes — ensuring delivery is predictable, communication is proactive, systems are well-architected, and operational standards are upheld.
With the rapid acceleration of AI and automation, this is a unique moment to transform how platforms are built and operated — reducing toil, improving reliability, and enabling smarter, faster engineering decisions.
You will support Fresha’s growth by driving infrastructure readiness, aligning platform strategy with business outcomes, and applying AI where it delivers real operational leverage.
We care deeply about customer impact, even when the work is internal – platform improvements ultimately exist to help Fresha deliver better experiences to customers.
Our Tech Stack
- Docker
- AWS EKS
- Kafka / AutoMQ for asynchronous messaging
- Elixir & Ruby for core services
- gRPC for inter service communication
- GraphQL for API ingress
- Next.js / TypeScript for frontend
- PostgreSQL (RDS) for persistent storage
- GitHub Actions (primary CI), with Jenkins & Argo Workflows for legacy pipelines
- Redis for key/value storage
- Terraform for infrastructure as code
- Python and GoLang for our Platform tools
- Datadog, Sentry for observability and incident response
What You Will Be DoingPlatform & Infrastructure Readiness
- Apply AI-assisted approaches to reduce toil, improve reliability, and support platform decision-making where it creates clear value
- Align technology direction with broader company strategy and operational priorities
- Define and evolve infrastructure architecture to support multi-region deployments
Observability & Operational Excellence
- Implement with AI-assisted detection, triage, and automation to improve signal quality and reduce manual effort
- Extend monitoring, alerting, and observability capabilities across services
- Make operational data easy to access, understand, and act on
Ownership, Delivery & Cross-Team Leadership
- Drive cross-functional initiatives across Product, Engineering, and Security stakeholders
- Own the reliability and performance of the platform, ensuring the team consistently delivers high-quality results
- Scope, prioritise, and deliver platform initiatives with clear outcomes and accountability
People Leadership & Talent Growth
- Set goals that are ambitious but achievable, without compromising technical standards
- Ensure the team is clear on expectations and empowered to make value-added decisions
- Develop engineers through coaching, delegation, and feedback
- Foster continuous learning through retros, documentation, and knowledge-sharing
- Own onboarding and team health, ensuring engineers are set up for success
We’d Love to Hear From You If You
- Have proven experience as an engineering leader, driving high-impact outcomes across platform, infrastructure, or reliability teams
- Bring hands‑on experience applying automation and AI/LLM‑based tools to improve observability, incident response, and reduce operational toil
- Strong technical background across infrastructure, cloud platforms, and distributed systems
- Knowledge of cloud architecture, workload management, DevOps, and SRE principles
- Experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure
- Understanding of Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)
- Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems
- Practical experience building observability systems across metrics, logs, and traces, using tools such as Datadog, Grafana, ELK, Sentry and OpsGenie
- Creative problem‑solving mindset, with the ability to simplify complex systems and unlock scalable solutions
- Comfortable operating in a fast‑paced, rapidly evolving environment with high ownership, ambiguity and strong accountability
Interview Process
- Screen Stage – Video‑call with a member from the Talent Team (45‑60min)
- 1st Stage – Technical video/In‑person interview with the team (60min)
- 2nd Stage – Technical Video/In‑person interview with Team (up to 1.5 hours)
- Final Stage – Video interview with VP of Engineering & CTO (60min)
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
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Team Lead - Platform Engineering employer: Fresha
Contact Detail:
Fresha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - Platform Engineering
✨Tip Number 1
Familiarise yourself with Fresha's tech stack, especially Docker, AWS, and the programming languages mentioned like Elixir and Ruby. Being able to discuss your experience with these technologies in detail will show that you're well-prepared for the role.
✨Tip Number 2
Highlight any previous leadership experience you have, particularly in software development or engineering teams. Be ready to share examples of how you've successfully led projects or improved processes in past roles.
✨Tip Number 3
Demonstrate your passion for continuous improvement by preparing examples of how you've challenged existing processes in your previous roles. This aligns perfectly with Fresha's focus on fostering a culture of innovation.
✨Tip Number 4
Prepare to discuss your experience with microservices and distributed systems, as well as your familiarity with monitoring tools like Datadog and Grafana. This knowledge will be crucial in showcasing your fit for the Team Lead position.
We think you need these skills to ace Team Lead - Platform Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software development, particularly with microservices and distributed systems. Emphasise any leadership roles or projects that demonstrate your ability to drive discussions and solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving developer experiences and your proactive approach to challenging existing processes. Mention specific tools and technologies from the job description that you have experience with, such as AWS, Docker, or monitoring tools.
Showcase Your Knowledge: Include examples of how you've contributed to knowledge sharing in previous roles. This could be through creating documentation, leading training sessions, or developing internal tools that enhance team efficiency.
Highlight Collaboration Skills: Fresha values collaboration, so be sure to mention any cross-team projects you've worked on. Discuss how you facilitated communication and cooperation among different teams to achieve project goals.
How to prepare for a job interview at Fresha
✨Understand the Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Docker, AWS EKS, and Elixir/Ruby. Be prepared to discuss your experience with these tools and how they can be applied to improve the platform.
✨Showcase Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to lead projects autonomously. Prepare examples of past leadership experiences where you successfully scoped and led projects, highlighting your decision-making process and outcomes.
✨Emphasise Collaboration
Fresha values collaboration and communication. Be ready to discuss how you've worked effectively in teams, especially on cross-team projects. Share specific instances where your collaborative efforts led to successful outcomes.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, particularly in relation to improving developer experience and automating processes. Think of challenges you've faced in previous roles and how you overcame them, focusing on innovative solutions.
