Senior Talent Partner - Product & Design

Location: London

Working model: On-site, five days per week

Employment type: Full-time

The AI-powered OS for beauty, wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations through intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly, from appointment bookings and point-of-sale to customer management, marketing automation, loyalty, inventory and team management.

The Role

As our Senior Talent Partner for Product & Design, you’ll play a key role in shaping the teams responsible for building Fresha’s products and experiences. This is a senior individual contributor role for someone who combines exceptional recruiting craft with strong commercial judgement, deep market knowledge and the credibility to influence senior leaders. You’ll operate proactively rather than reactively, building relationships with exceptional Product and Design talent well before hiring needs arise and developing a detailed view of the companies, individuals and capabilities that matter most to Fresha. Working closely with senior Product and Design leaders, you’ll translate business and organisational priorities into forward-looking talent strategies. You’ll advise leaders on team shape, talent availability, candidate quality and hiring trade-offs, while challenging assumptions where necessary to ensure we continue raising the bar. You’ll own complex and business-critical searches end to end, particularly for senior and high-impact hires, and will be expected to set a high standard for recruiting quality across the wider Talent team. Product and Design will be your core focus, although you may also partner across Engineering and other areas of the business as priorities evolve.

What You’ll Be Doing

• Act as a strategic talent partner to senior Product and Design leaders, developing a deep understanding of their organisations, roadmaps and future capability requirements.
• Build and maintain long-term relationships with exceptional Product and Design talent across the market, with a particular focus on senior and hard-to-hire profiles.
• Develop proactive talent-mapping, sourcing and engagement strategies for both immediate and future hiring needs.
• Build a detailed understanding of target companies, organisational structures, talent movements, compensation trends and emerging areas of expertise.
• Use market intelligence to influence workforce planning, hiring priorities, role design and talent decisions.
• Challenge hiring leaders constructively on requirements, candidate quality, assessment and market realities.
• Lead complex, senior and business-critical searches from initial scoping through to candidate engagement, assessment, offer negotiation and close.
• Partner with hiring leaders to define what exceptional performance looks like and build rigorous, evidence-led assessment processes.
• Create highly personalised engagement strategies for passive candidates and build credibility with some of the strongest talent in the market.
• Deliver an exceptional candidate experience that reflects the quality and ambition of Fresha.
• Identify opportunities to improve recruiting processes, tooling, assessment quality and ways of working across the Talent function.
• Share market knowledge, sourcing approaches and recruiting best practice with other Talent Partners, helping raise the capability of the wider team.
• Support hiring across Engineering and other business-critical areas where required.

What We’re Looking For

• Significant experience recruiting Product and Design talent within high-growth technology businesses, executive search or specialist search environments.
• A strong track record of delivering senior, complex and difficult-to-fill Product and Design searches.
• Deep knowledge of the Product and Design talent landscape, including leading companies, disciplines, organisational models and high-performing talent.
• Evidence of building meaningful long-term relationships with exceptional passive candidates rather than relying primarily on inbound or active applicants.
• Experience advising senior executives and functional leaders as a credible, commercially minded talent partner.
• Strong judgement around talent quality, with the confidence to challenge hiring decisions and advocate for candidates who can materially raise the bar.
• Exceptional sourcing, networking, research and talent-mapping capability.
• The ability to translate business strategy and organisational needs into practical talent and hiring strategies.
• Strong influencing and stakeholder-management skills, including the ability to navigate ambiguity, competing priorities and demanding senior stakeholders.
• A highly proactive and ownership-driven approach, with the ability to operate independently and move complex searches forward.
• Excellent communication skills and the ability to represent Fresha credibly with senior candidates.
• A genuine interest in Product, Design, technology and how exceptional teams are built.

What Success Looks Like

• Fresha has a strong, continuously growing network of exceptional Product and Design talent, including individuals we may not hire immediately but want to know over the long term.
• Senior Product and Design leaders see you as a trusted adviser who materially improves their thinking around talent, organisational design and hiring.
• Fresha is engaging high-calibre candidates significantly earlier than the point at which vacancies arise.
• Business-critical and senior searches consistently attract and close exceptional candidates.
• Hiring decisions are informed by high-quality market intelligence, clear talent benchmarks and rigorous assessment.
• Product and Design hiring becomes increasingly proactive, data-informed and aligned with Fresha’s longer-term organisational needs.
• Hiring managers are constructively challenged where necessary and the quality bar remains consistently high.
• Your knowledge, judgement and recruiting craft raise the standard of the broader Talent team.
• Each hire meaningfully strengthens Fresha’s Product and Design organisation and increases the overall density of talent.