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For Companies At a Glance
- Tasks: Support and maintain IT operations in a fast-paced, dynamic environment.
- Company: Join Fresha, the leading marketplace for beauty and wellness, with a global presence.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Make a meaningful impact while working with cutting-edge technology.
- Qualifications: 4+ years in IT operations, experience with Google Workspace, and strong problem-solving skills.
- Other info: Dog-friendly office in London, fostering collaboration and teamwork.
The predicted salary is between 34000 - 45000 £ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business. Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London.
What you will be doing
- Support and maintain our ISO27001-certified environment, ensuring continuous compliance
- Support employee onboarding and offboarding processes, including device setup and account management
- Manage global laptop deployment and hardware provisioning for employees worldwide
- Maintain network connectivity and infrastructure across multiple sites
- Assist with security investigations and incident response activities
- Resolve IT issues and provide technical support within office environments
- Collaborate closely with security, compliance, and other technical teams
- Coordinate with vendors and suppliers to procure office technology and IT equipment
- Establish and maintain meeting room technology standards across all locations
- Monitor and optimise IT systems' performance and reliability
- Maintain documentation of IT processes, procedures, and inventory
This list is not exhaustive, and there may be other activities you are required to deliver.
What we are looking for
- 4+ years of experience in IT operations or similar technical role
- Experience with Google Workspace administration and Slack management
- Experience in fast-growing technology companies
- Ability to code and use AI tools extensively for automation and efficiency
- Strong understanding of information security frameworks, particularly ISO27001
- Experience with enterprise device management and deployment at scale
- Knowledge of networking fundamentals and troubleshooting
- Familiarity with security tools and incident response procedures
- Experience supporting remote and hybrid work environments
- Strong vendor management and procurement skills
- Excellent problem-solving and communication abilities
- Ability to work across multiple time zones and support global operations
Added bonus
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of compliance frameworks beyond ISO27001
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen call - Video call with a member from the Talent Team - 30 - 60 minutes
- 1st stage - Technical Video call/In-person interview with our VP of Security, IT & Compliance plus a member of the engineering team - Up to 1 hour
- Final stage - Video call/In-person meet with our CTO - up to 1 hour
We aim to complete the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
£40,000 - £45,000 a year
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Senior IT Ops Engineer employer: Fresha
Contact Detail:
Fresha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Ops Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fresha on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Fresha's products and services. Knowing how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common technical questions related to IT operations. Brush up on your knowledge of ISO27001 and other relevant frameworks, as these are likely to come up during your interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Fresha family.
We think you need these skills to ace Senior IT Ops Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Ops Engineer role. Highlight your relevant experience, especially with Google Workspace and ISO27001 compliance, as these are key for us at Fresha.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for technology and how you can contribute to our dynamic environment. Share specific examples of past challenges you've tackled that relate to the role.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. We love candidates who can think on their feet and come up with innovative solutions, especially in fast-paced settings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Fresha
✨Know Your Tech Inside Out
As a Senior IT Ops Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of Google Workspace administration, Slack management, and ISO27001 compliance. Be ready to discuss specific examples from your past experiences where you've successfully managed IT operations or resolved complex issues.
✨Showcase Your Problem-Solving Skills
Fresha values excellent problem-solving abilities. Prepare to share scenarios where you've tackled IT challenges, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact on the team and organisation.
✨Understand the Company Culture
Fresha is all about collaboration and inclusivity. Familiarise yourself with their mission and values, and think about how you can contribute to their culture. During the interview, express your enthusiasm for working in a dog-friendly office and your willingness to engage with colleagues across different time zones.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions that show your interest in Fresha's operations and future plans. Ask about their approach to security and compliance, or how they support remote and hybrid work environments. This not only demonstrates your engagement but also helps you assess if the company is the right fit for you.
