Senior Business Development Manager (Vancouver)

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Senior Business Development Manager to come and join our global business. Reporting directly to the Head of Business Development (North America), and working collaboratively with the Commercial team and potential partners, you will be owning the full sales cycle and bringing in new business. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.

What you will be doing

• Accomplishment - Consistently achieve sales targets by bringing in new business opportunities, leveraging prospecting skills and relationships to build lasting partnerships with businesses in your assigned territory.
• Outreach - Territory-based qualifying and outreach to ensure conversion through phone, email & social touches that bring on new business.
• Consulting - Conduct discovery calls and product demonstrations to recommend the product solution that best fits each client’s needs.
• Sales Cycle - Own your territory, managing the sales process from prospecting to close, using our CRM to monitor all sales activities.
• Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives.
• Collaboration - Work closely with other departments to ensure a seamless partner experience.
• Market Trends - Stay up-to-date with industry trends and adapt sales strategies accordingly.
• Business Partnering - Serve as a lead point of contact for partners on all commercial activities.

This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this is a field-based role.

What we are looking for

• Experience - 5+ years of sales experience with a track record of success.
• Relationship Building - You are a true hunter and relationship builder.
• Organized - You can multitask, prioritize, and manage time effectively.
• Curious - You are naturally curious and have a desire to continually grow and develop.
• Resilient - You are adaptable, embrace change, and take initiative even in the face of ambiguity.
• People-Oriented - You excel at building strong, authentic relationships through a friendly and empathetic approach.
• Growth Mindset - You have an entrepreneurial, proactive, and self-starter approach to your day to day.

Added bonus

• Bi-lingual - Fluency in English and another language (Spanish, Portuguese, Mandarin, Vietnamese, Cantonese, Punjabi etc.).
• Beauty & Wellness - Experience within the beauty and wellness industry.
• Industry - SaaS, online marketplaces, or payment platforms.

At Fresha, we value passion and potential as much as specific skills. If you’re enthusiastic and eager to learn, we encourage you to apply, even if you don’t meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview process

• Screen Call - Video-call with a member from the Talent Team (30m).
• Skills & Experience - Video/In-person interview with Head of Business Development (North America) (45m).
• Presentation - Interview with GM (North America) and Head of Business Development (North America) (75m).

We aim to finalize the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

$120,000 - $140,000 a year

Benefits include:

• Work-life balance - 25 days of flexible leave that we encourage you to take.
• Retirement - Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions.
• Health Insurance - Fully covered by Fresha.
• Additional Perks - Wellness products/services Perkbox. Free Counseling.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.