At a Glance
- Tasks: Lead a team to enhance platform engineering with AI and automation.
- Company: Join Fresha, the AI-powered system revolutionising beauty and wellness industries.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of an inclusive culture that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in a fast-paced environment while driving innovation.
- Qualifications: Proven leadership in engineering, with skills in cloud platforms and automation.
The predicted salary is between 60000 - 80000 £ per year.
About Fresha
Fresha is the AI‑powered operating system for the global beauty, wellness and self‑care industry, connecting everything from salons and spas to fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, UK, with 15 global offices across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments via its marketplace, while businesses use an all‑in‑one platform for operations, point‑of‑sale, customer records, marketing automation, loyalty, inventory and team management.
Role Overview
As Platform Engineering Team Lead, you will be accountable for the team's performance and outcomes—ensuring delivery is predictable, communication is proactive, systems are well‑architected, and operational standards are upheld.
With rapid AI and automation acceleration, this role is a unique moment to transform how platforms are built and operated—reducing toil, improving reliability, and enabling smarter, faster engineering decisions.
You will support Fresha’s growth by driving infrastructure readiness, aligning platform strategy with business outcomes, and applying AI where it delivers real operational leverage.
We care deeply about customer impact, even when the work is internal.
- Our Tech Stack
- Docker
- AWS EKS
- Kafka / Auto MQ for asynchronous messaging
- Elixir & Ruby for core services
- g RPC for inter‑service communication
- Graph QL for API ingress
- Next. js / Type Script for frontend
- Postgre SQL (RDS) for persistent storage
- Git Hub Actions (primary CI), Jenkins & Argo Workflows for legacy pipelines
- Redis for key/value storage
- Terraform for infrastructure as code
- Python and Go Lang for platform tools
- Datadog, Sentry for observability and incident response
- Platform & Infrastructure Readiness
- Apply AI‑assisted approaches to reduce toil, improve reliability, and support platform decision‑making where it creates clear value.
- Align technology direction with broader company strategy and operational priorities.
- Define and evolve infrastructure architecture to support multi‑region deployments.
- Observability & Operational Excellence
- Implement AI‑assisted detection, triage, and automation to improve signal quality and reduce manual effort.
- Extend monitoring, alerting, and observability capabilities across services.
- Make operational data easy to access, understand and act on.
- Ownership, Delivery & Cross‑Team Leadership
- Drive cross‑functional initiatives across Product, Engineering, and Security stakeholders.
- Own the reliability and performance of the platform, ensuring the team consistently delivers high‑quality results.
- Scope, prioritise, and deliver platform initiatives with clear outcomes and accountability.
- People Leadership & Talent Growth
- Set goals that are ambitious but achievable, without compromising technical standards.
- Ensure the team is clear on expectations and empowered to make value‑added decisions.
- Develop engineers through coaching, delegation, and feedback.
- Foster continuous learning through retros, documentation, and knowledge‑sharing.
- Own onboarding and team health, ensuring engineers are set up for success.
- We’d Love to Hear From You If You
- Have proven experience as an engineering leader, driving high‑impact outcomes across platform, infrastructure, or reliability teams.
- Bring hands‑on experience applying automation and AI/LLM‑based tools to improve observability, incident response, and reduce operational toil.
- Strong technical background across infrastructure, cloud platforms, and distributed systems.
- Knowledge of cloud architecture, workload management, Dev Ops, and SRE principles.
- Experience with AWS (EKS, RDS, S3, Cloud Front), or equivalent platforms on GCP or Azure.
- Understanding of Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs).
- Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low‑risk systems.
- Practical experience building observability systems across metrics, logs, and traces, using tools such as Datadog, Grafana, ELK, Sentry, and Ops Genie.
- Creative problem‑solving mindset, with the ability to simplify complex systems and unlock scalable solutions.
- Comfortable operating in a fast‑paced, rapidly evolving environment with high ownership, ambiguity, and strong accountability.
- Have experience with Claude code.
- Inclusive workforce
We are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals.
Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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Team Lead - Platform Engineering (London) employer: Fresha
Fresha is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Remote Business Development Manager role in Belfast. With a focus on employee growth and autonomy, Fresha offers a unique opportunity to make a significant impact in a fast-paced environment while enjoying the flexibility of remote work. The company prioritises collaboration and provides comprehensive support, ensuring that employees have the tools and resources needed to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - Platform Engineering (London)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Fresha or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Fresha.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Fresha.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Fresha that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Team Lead - Platform Engineering (London)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Fresha.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Fresha and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Fresha
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Fresha uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
