At a Glance
- Tasks: Lead and execute payments strategy initiatives, ensuring seamless operations across teams.
- Company: Join Fresha, the AI-powered OS revolutionising beauty and wellness globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on inclusivity and collaboration.
- Why this job: Make a real impact in the fintech space while driving innovation in payments.
- Qualifications: Experience in payments or fintech with strong project management skills.
The predicted salary is between 70000 - 90000 € per year.
The AI-powered OS for beauty, wellness and self-care. Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
We’re looking for a Senior Payments Program Manager to own the operationalisation of our payments strategy. Working closely with the Chief Payments Officer, this role will act as the conduit between strategy, operations, and execution—translating high-level priorities into clear initiatives and ensuring they are delivered end-to-end across payments and hardware (including terminals). This is a high-impact individual contributor role focused on making things happen. You’ll bring structure to complex, often undefined problems, define what needs to be done, and drive delivery from idea through to implementation. As the central driver across teams, you’ll ensure strategic priorities are not only defined, but consistently executed.
Key Responsibilities
- Strategy → Execution
- Translate payments strategy into clear, actionable initiatives—defining what needs to be done, by whom, and by when.
- Identify and shape new initiatives required to deliver against strategic priorities.
- Break down complex problems into structured, executable plans.
- Program Ownership
- Own and drive a portfolio of payments initiatives across acceptance, terminals, pricing, and payment optimisation.
- Track progress, manage dependencies, and ensure delivery against milestones.
- Payments & Hardware
- Lead execution of terminal-related initiatives (e.g. new device rollouts, upgrade cycles, replacement strategies).
- Define and operationalise approaches for legacy hardware (e.g. what to do with existing terminals, upgrade vs replace decisions).
- Cross-functional Delivery
- Act as the central conduit between strategy, operations, and execution across Payments, Commercial, Product, and Operations.
- Drive alignment and ensure teams are accountable for delivery.
- Execution & Accountability
- Drive initiatives forward by working closely with commercial teams, ensuring progress against priorities such as adoption, wallet share, and pricing.
- Proactively identify blockers, challenge where needed, and drive resolution across teams.
- Maintain momentum across multiple initiatives, ensuring consistent progress and delivery.
- Reporting & Visibility
- Provide clear, regular updates to leadership on progress, risks, and performance.
- Create visibility across all active payments programs and priorities.
What we’re looking for
- Hands-on experience in payments, fintech, or POS/terminal environments, with exposure to areas such as payment acceptance, acquiring, or hardware rollouts.
- Track record of delivering complex, cross-functional initiatives end-to-end (e.g. launches, migrations, rollouts, or process improvements).
- Experience working closely with commercial / go-to-market teams to drive adoption, revenue, or wallet share.
- Ability to bring structure to ambiguous problems—defining initiatives, plans, owners, and timelines, and driving execution with limited direction.
- Proven executor who consistently follows through and delivers across multiple concurrent initiatives.
- Strong stakeholder operator, able to align product, commercial, and operations teams, challenge when needed, and maintain forward momentum.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Payments Program Manager in London employer: Fresha
Fresha is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets inclusivity. Employees benefit from a culture that fosters collaboration and personal growth, with ample opportunities to lead impactful projects in the fast-paced fintech landscape. With a commitment to diversity and employee empowerment, Fresha ensures that every team member can contribute meaningfully to the company's vision while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Payments Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the payments and fintech space, especially those who work at Fresha. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Fresha's ecosystem inside out. Know how their payment solutions work and think about how you can contribute to their goals. Show them you’re not just another candidate, but someone who gets their mission.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle complex scenarios during interviews. Think about how you would break down a challenging payments issue and present your structured approach to solving it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fresha team.
We think you need these skills to ace Senior Payments Program Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Payments Program Manager role. Highlight your experience in payments, fintech, or POS environments, and show how your skills align with our needs at Fresha.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of complex initiatives you've delivered. We want to see how you’ve driven results and tackled challenges in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fresha
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payments, fintech, and POS systems. Understand the latest trends and technologies in the industry, especially those relevant to Fresha's operations. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Complex Problem-Solving
Since the role involves breaking down complex problems, practice articulating how you would approach ambiguous situations. Think of examples from your past experiences where you successfully defined initiatives and drove execution. Be ready to discuss these during the interview.
✨Showcase Your Cross-Functional Experience
Highlight your experience working with various teams, especially commercial and product teams. Be prepared to discuss specific projects where you drove alignment and accountability across different functions. This will demonstrate your ability to be a central conduit as described in the job description.
✨Communicate Clearly and Regularly
Fresha values clear communication, so practice how you would provide updates on project progress and risks. Think about how you can create visibility across active programs. Being able to articulate your thoughts clearly will set you apart as a strong candidate.
