Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships and drive monetisation for the Fresha platform in a fast-paced environment.
- Company: Join Fresha, the AI-powered OS for beauty and wellness, trusted by millions worldwide.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Dynamic team environment with a focus on collaboration and career development.
- Why this job: Make an impact in the beauty industry while working with innovative technology.
- Qualifications: 3+ years in account management, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
The AI-powered OS for beauty, wellness and self-care.
About Fresha: Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview: Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Account Management Team Lead, South East Asia, you will be accountable for building relationships and driving monetisation of the Fresha platform. The role is focused on growing an existing portfolio of customers - it is not required to hunt or acquire new businesses. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.
- Commercial Growth
- Engagement - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
- Sales Cycle - Proactively introduce, educate and convert Partners onto Fresha’s payments solution.
- Market Trends - Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
- Relationship Building
- Partnering - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
- Advisor - Advising Partners on suitable product selection based on their needs and specifications.
- Business Partnering - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
- Relationships - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
- Collaboration - Collaborate with our Product teams to provide important product feedback to help enhance future releases.
- Persuasion - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.
What we are looking for:
- Experience - 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role.
- Adaptability - Shown to be commercially motivated with an ability to adapt and achieve targets.
- Analytics - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes.
- Curiosity - Naturally proactive and inquisitive, with a desire to consistently learn and improve.
- Teleprospecting - Previous experience in an outbound call environment or a related sales position preferred.
- Communication - Excellent and proven written, verbal and presentation skills.
- Innovative - Creative thinking and problem-solving mindset.
- Relationship Building - You are a true hunter and relationship builder.
- Team Player - Happy to roll sleeves up and assist the team when required.
- Initiative - Ability to self-starter with a proactive approach.
Added Bonus:
- Bi-lingual - Fluency or conversational in English, and Vietnamese.
- Beauty & Wellness - Experience within the beauty and wellness industry.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process:
- Screen Call - Video-call with APAC Talent Partner (30 mins)
- Skills & Experience - Video-call interview with AM Team Lead & Head of Account Management SEA (45 mins)
- Presentation - Business Case Video interview with AM Team Lead & Head of Account Management SEA (60 mins)
We aim to complete the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce: At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Sales Account Manager - SMB (Ho Chi Minh City) in London employer: Fresha
Contact Detail:
Fresha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Account Manager - SMB (Ho Chi Minh City) in London
✨Tip Number 1
Get to know the company inside out! Research Fresha's platform, its features, and how it benefits beauty and wellness businesses. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Account Manager - SMB (Ho Chi Minh City) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Account Manager role. Highlight your experience in account management and how it aligns with Fresha's mission in the beauty and wellness industry.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your written skills by keeping your documents well-structured and engaging.
Highlight Relevant Experience: Focus on your past achievements in account management and any experience you have in the beauty or wellness sector. We want to see how you've driven growth and built relationships in similar environments.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you’ll be one step closer to joining our team!
How to prepare for a job interview at Fresha
✨Know Your Stuff
Before the interview, dive deep into Fresha's platform and understand its features. Familiarise yourself with how it benefits beauty and wellness businesses. This knowledge will help you engage confidently during discussions about the product.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight your consultative sales techniques and how you've helped partners achieve their goals. This will demonstrate your fit for the Account Manager role.
✨Be Data-Driven
Since the role involves analysing data to improve commercial outcomes, come prepared with examples of how you've used data in past positions. Discuss specific metrics you’ve tracked and how they influenced your decisions or strategies.
✨Ask Insightful Questions
During the interview, ask questions that show your curiosity about Fresha’s future and market trends. This not only demonstrates your interest but also gives you a chance to showcase your innovative thinking and problem-solving mindset.