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- Tasks: Help onboard beauty and wellness partners onto our innovative platform.
- Company: Join Fresha, the leading marketplace for beauty and wellness worldwide.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced, collaborative setting.
- Qualifications: Fluent in Arabic, strong communication skills, and a passion for beauty.
- Other info: Work in a vibrant office with a supportive team culture.
The predicted salary is between 36000 - 60000 Ā£ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business. Reporting into Team Lead, Professional Services, Europe & GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels. This is a great opportunity for someone looking to work in a fastāpaced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on faceātoāface interactions and teamwork, all Fresha employees work from the office five days per week.
For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
KPIs
- Onboarding Lead time - average of 7 business days per Professional Services Specialist
Partner Onboarding
- Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
- Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software & the Marketplace in order to provide solutions into the Partners' business requirements
- Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
- Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
- Assist our partners in representing themselves in the best possible manner on our platform
Marketplace
- Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
- Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
Additional Ad-Hoc
- Comfortable presenting information, and open to feedback
- Cover other team members Partner projects to ensure we win as a team
- Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
- Proactively search for new features, processes & opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
- Commercially minded, understanding critical needs of Partners onboarding
- Managing expectations of Partner right from the start
- Exceptionally high organizational and time management skills
- Excellent oral and written communication skills
- Proficient in Excel and data cleaning an asset
- Project coordination experience or certification highly desired
- Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset
- Ability to identify problems and opportunities as well as offer or implement actions and solutions
- Strong analytical and troubleshooting skills
- An ability to influence others through effective communication and negotiations
- Flexible and comfortable working in a fastāpaced and changing environment
- Creative thinking and problemāsolving mindset
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
- Team player - must be happy to 'roll sleeves up' and assist the team whenever required
- Selfāstarter and highly proactive approach
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen Call - Videoācall with a member from the Talent Team (30m)
- Skills & Experience - Videoācall with PSS Hiring Team (30m)
- Technical Ability & Cultural Assessment - Ināperson with PSS Team Lead, Europe & GCC and GCC GM
We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Professional Services Specialist (Dubai) in London employer: Fresha
Contact Detail:
Fresha Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Professional Services Specialist (Dubai) in London
āØTip Number 1
Get to know Fresha inside out! Familiarise yourself with our platform, the services we offer, and how we help beauty and wellness businesses thrive. This knowledge will not only boost your confidence but also impress during interviews.
āØTip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
āØTip Number 3
Prepare for those interviews! Practice common questions and think about how your skills align with the role of a Professional Services Specialist. Show us your problem-solving mindset and how you can make an impact from day one.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen by the right people. Plus, it shows youāre genuinely interested in joining the Fresha family.
We think you need these skills to ace Professional Services Specialist (Dubai) in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Specialist role. Highlight your relevant experience in the beauty and wellness sector, and show us how you can contribute to our team at Fresha.
Show Off Your Communication Skills: Since this role requires excellent oral and written communication skills, donāt hold back! Use clear and concise language in your application to demonstrate your ability to articulate ideas effectively.
Highlight Your Organisational Skills: We love a candidate who can manage their time well! Share examples of how you've successfully juggled multiple projects or tasks in the past, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows us youāre keen on joining the Fresha family!
How to prepare for a job interview at Fresha
āØKnow the Fresha Ecosystem
Before your interview, make sure you understand the Fresha platform inside and out. Familiarise yourself with how it works, especially the booking software and payment features. This will help you articulate how you can contribute to the onboarding process and support partners effectively.
āØShowcase Your Communication Skills
As a Professional Services Specialist, you'll need to manage expectations and communicate clearly with partners. Practice articulating your thoughts and ideas concisely. Consider doing mock interviews with friends or family to refine your communication style and ensure you're comfortable presenting information.
āØDemonstrate Problem-Solving Abilities
Be prepared to discuss past experiences where you've identified problems and implemented solutions. Think of specific examples from your previous roles, especially in the beauty and wellness sector, that showcase your analytical skills and creative thinking. This will highlight your ability to thrive in a fast-paced environment.
āØEmphasise Teamwork and Flexibility
Fresha values collaboration, so be ready to share examples of how you've worked effectively in teams. Highlight your willingness to 'roll up your sleeves' and assist colleagues when needed. This shows that you're not just focused on your role but are also committed to the team's success.
