Product manager in beauty and wellness in London

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

Responsibilities:

• Develop and execute a clear product strategy and roadmap aligned with customer needs and business objectives.
• Identify and prioritise opportunities across acquisition, engagement, retention and operational efficiency through customer research, market insight and data.
• Lead the full product lifecycle, from discovery and ideation through to delivery, launch, iteration and optimisation.
• Work closely with engineering, design, data, marketing and operations to define and deliver high‑quality product solutions.
• Use product data and customer insights to prioritise initiatives, measure impact and continuously improve performance.
• Identify opportunities to improve user journeys and build intuitive, valuable experiences for Fresha's customers and partners.
• Build strong relationships across the business and ensure alignment between product priorities and wider company objectives.
• Clearly communicate product vision, priorities, progress and outcomes to senior stakeholders and cross‑functional teams.
• Challenge existing thinking, test new ideas and identify ways to improve how products are built and delivered.

Requirements:

• 5+ years of product management experience, ideally within a consumer‑focused, marketplace or digital product environment.
• Proven experience taking software products and features from discovery through to launch and iteration.
• Strong ability to connect product strategy with customer needs and broader business objectives.
• Passion for understanding customers and building intuitive, valuable user experiences.
• Strong analytical mindset, with the ability to interpret data and turn insights into clear product decisions.
• Excellent communication skills and the ability to influence across teams and seniority levels.
• Creative and pragmatic approach, balancing long‑term product strategy with practical delivery.
• Comfortable working closely with engineering, design, data and commercial teams in a highly collaborative environment.
• Self‑starter with a proactive, hands‑on approach and the ability to operate with a high degree of autonomy.
• Comfortable working in a fast‑moving, evolving environment with changing priorities.

Conditions:

• Take meaningful ownership of products and initiatives that directly influence Fresha's global growth and customer experience.
• Work on a platform used by 130,000+ businesses across 120 countries, solving problems at significant scale.
• Join a high‑growth environment where ideas move quickly from discovery to execution and where you'll have the opportunity to make a visible impact.
• Collaborate closely with experienced product, engineering, design and data teams across Fresha's global offices.
• Gain experience working across multiple markets, customer segments and product areas within a truly international business.
• Take on increasing responsibility as Fresha continues to scale, with opportunities to develop your product leadership and strategic skillset.
• Help shape the next generation of Fresha's product and AI capabilities as we continue to invest in innovation.
• Join our state‑of‑the‑art London HQ, designed to encourage collaboration, creativity and high‑quality product development.
• Be part of a social, driven environment with regular team events, Friday drinks and opportunities to connect with colleagues across the business.
• We move quickly, challenge ourselves and recognise people who take ownership and deliver meaningful outcomes.