Head of Sales/Commercial (South Africa) in London

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Head of Sales - South Africa to come and join our global business, based in Cape Town - South Africa. Working closely with the Head of Partner Success, and the Leadership team, you will be accountable for executing our sales strategies and tactical plans to deliver sales targets through inbound and outbound channels. We're growing fast, so this is a great opportunity for someone looking to work in a fast-paced business who likes to work autonomously, enjoys a challenge, and wants to make a big impact.

Strategy & Planning

• Develop and ensure the execution of a go-to-market strategy, sales strategies, and achieve sales and market share objectives across the region.
• Execute and drive end-to-end sales cycles (planning, prospecting, lead distribution, territory planning, sales execution, pipeline/funnel management) and provide accurate reporting and forecasts.
• Follow the blueprint and ensure that sales processes are collected and followed to improve operational efficiency, sales productivity, and customer satisfaction.
• Collate Partner feedback and quantify new feature requests in terms of our opportunity to win Prospects.
• Align with the global sales leaders in each market.

Performance Management

• Set, communicate, and manage performance expectations, ensuring the achievement of monthly, quarterly, and annual targets for the sales function.
• Effectively manage the sales funnel, ensuring KPIs are achieved, and conversion rates are optimized to deliver consistent incremental improvement.
• Ensure efficient and accurate use of Hubspot to represent the workload of the team and ensure we maximize efficiencies and efforts of the team.

People Development

• Recruit, develop, and retain talent, building a team of highly successful sales consultants.
• Motivate, drive, coach, and empower the team with the skills to provide first class service to all prospective and existing Partners of our world-class platform.
• Develop training programs and implement personal development plans for all team members.
• Ensure the Commercial teams have the tools and resources they need to be successful, such as product training and literature, sales "playbooks," negotiation training, etc.
• Plan team events to build enthusiasm and culture.

Additional And Ad-hoc Duties Include

• Work with cross-functional departments to align on goals that facilitate the achievement of our key objectives.
• Take on reasonable additional or different duties when asked in order to meet business needs.
• Ensure positive partner experience through effective communication, swift resolution of partner inquiries and demonstrate sound decision-making/problem-solving.

This list is not exhaustive and there may be other activities you are required to deliver.

Skills, experience & qualifications required

• B2B commercial leadership experience in a SaaS, digital sales, online marketplace or payments company managing 3+ staff (preferred).
• Proven track record of success with selling into the SMB market segment.
• Highly tactical and can also think big picture.
• Strong leadership skills with a proven track record for target and KPI delivery.
• Self‐motivated, hungry for success with a desire to progress within a fast‐paced, success‐driven global business.
• Analytical and very confident working with data.
• Customer centric.
• Excellent communication and listening skills.
• Excellent time management and planning skills.
• High work ethic.
• Flexible and comfortable working in a fast‐paced and changing environment.
• Creative thinking and problem‐solving mindset.
• Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards.
• Team player – must be happy to 'roll sleeves up' and assist the team whenever required.
• Self‐starter and highly proactive approach.

Benefits

• Working for a global market‐leader, revolutionizing the health & wellness industry.
• Competitive package.
• Fast‐paced, forward‐thinking company.

What We Offer

• A rare opportunity to be an early commercial hire with significant ownership and influence.
• Direct involvement in building Fresha's presence and brand in the South African market.
• Competitive compensation with performance‐based incentives.
• Flexible working arrangements: hybrid working in Cape Town.
• Modern equipment and access to continuous learning and development.
• A diverse, international team with a strong culture of collaboration, ambition, and support.

POPIA Notice

Your personal information will be processed solely for recruitment purposes in accordance with the Protection of Personal Information Act (POPIA). By applying, you consent to the secure handling and storage of your information for the duration of the recruitment process.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.