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- Tasks: Lead a team of analysts to drive impactful change across sales, retention, and growth.
- Company: Join Fresha, the AI-powered OS revolutionising beauty and wellness globally.
- Benefits: Competitive salary, inclusive culture, and a dog-friendly office in London.
- Other info: Dynamic role with opportunities for professional development and cross-functional influence.
- Why this job: Shape the future of analytics in a high-growth tech environment with real impact.
- Qualifications: 4+ years in analytics, strong leadership skills, and experience with AI tooling.
The predicted salary is between 100000 - 130000 ÂŁ per year.
The AI-powered OS for beauty, wellness and self-care.
About Fresha: Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
The Role: This is a senior leadership role at the heart of how Fresha makes decisions. You will lead our analytics function — managing a team of analysts, setting the direction for our BI tooling and analytical practices, and running programmes of work that move the metrics that matter across sales, retention, growth, payments and product. This is not a back-office support role. You will sit “in the middle” of the business — Commercial, Sales, Product, Finance, and Marketing — convincing teams of the right ideas and then seeing them through to actual change. You will also shape how we use AI tooling to scale our analytics capabilities and reach across the organisation. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 4 days per week in London: The Bower, 207-122, Old Street, London EC1V 9NR.
What You'll Do:
- Team Leadership: Manage a team of analysts, their workflows, and their development; coach and mentor them to grow into stronger operators, and back up their professional development. Set workflows and best practices across the team, with a particular focus on using AI tooling to supercharge our analytics capabilities and reach.
- Direction & Methods: Set the direction of our BI apps and the methods we use for ad hoc and strategic analysis — notebooks, chatbots, search tools, and the wider analytics stack. Build foundations and standards that scale: clean data access, clear definitions, consistent measurement, and self-serve tooling for the rest of the business.
- Programmes of Work: Run analytics programmes across our core domains: sales, retention, growth, and payments. Make sure we know how to measure each one, that the data is accessible, that people know where the opportunities and risks are, and that we are focusing on the highest-impact initiatives, not the easiest ones. Identify, prioritise, and follow through on the bets that move the business. Analysis alone isn’t useful, but following through to actual impactful change is.
- Cross-Functional Influence: Communicate and convince other teams of the right ideas, then see them through to execution and change — analytics here is not a support function but a strategic partner. Operate across Commercial, Sales, Product, Finance, and Marketing — this is an “in the middle” type role where landing an idea matters as much as finding one, and you must be able to flick between different contexts and levels of detail.
What We're Looking For:
- Essential: 4+ years in our industry (marketplace, payments, or vertical SaaS) at a high-growth technology company. Demonstrable experience coaching and mentoring an analytics, data or possibly strategy team. Deep understanding of the commercial and financial metrics that drive the SaaS/marketplace model. Financial literacy: comfortable with the basics of how boards work, navigating a P&L, and working alongside Finance. A demonstrable track record of running complex change programmes — landing ideas across teams, not just producing analysis. Foundational understanding of data platform architecture, query practices, pipelines, and tracing data provenance and quality. Comfortable presenting analysis and pushing back on senior stakeholders — executive and director level. Hands-on experience integrating AI tooling into analytics workflows.
- Strongly Preferred: dbt, Plotly, and Snowflake experience.
- Good to Have: Product analytics and experimentation experience, with amplitude or similar. Some knowledge of MarTech setups. Payments / Fintech exposure.
ÂŁ100,000 - ÂŁ130,000 a year.
Inclusive workforce: At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Head of Analytics in London employer: Fresha
Contact Detail:
Fresha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Analytics in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beauty and wellness industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet with hiring managers or team members, bring examples of your work. Whether it’s a presentation, a project, or even a case study, having tangible proof of what you can do will set you apart from the crowd.
✨Tip Number 3
Be ready to chat about your ideas! In interviews, especially for a role like Head of Analytics, be prepared to discuss how you’d approach analytics challenges at Fresha. Think about how you can leverage AI tooling and improve processes – this shows you’re not just a thinker, but a doer too!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining Fresha. It shows initiative and enthusiasm, which are key traits we look for. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Head of Analytics in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Analytics role. Highlight your experience in analytics, team leadership, and any relevant tools you've used. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about analytics and how you can contribute to Fresha's mission. Be sure to mention any specific projects or achievements that demonstrate your skills.
Showcase Your Analytical Skills: In your application, don't just list your skills—show us how you've applied them! Include examples of how you've used data to drive decisions or improve processes. We love seeing real-world applications of your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining the Fresha team!
How to prepare for a job interview at Fresha
✨Know Your Numbers
As a Head of Analytics, you'll need to be comfortable with financial metrics and commercial data. Brush up on key performance indicators relevant to the SaaS and marketplace models. Be ready to discuss how these metrics drive business decisions and how you've used them in past roles.
✨Showcase Your Leadership Skills
This role involves managing a team of analysts, so highlight your experience in coaching and mentoring. Prepare examples of how you've developed team members and improved workflows. Discuss specific instances where your leadership led to successful outcomes.
✨Be Ready to Influence
You'll need to communicate effectively across various teams. Think of examples where you've successfully convinced stakeholders of your ideas. Practice articulating your thoughts clearly and confidently, as this will be crucial in demonstrating your cross-functional influence.
✨Embrace AI Tooling
Fresha is looking for someone who can integrate AI into analytics workflows. Familiarise yourself with AI tools and be prepared to discuss how you've used them in previous roles. Share your vision for how AI can enhance analytics capabilities and drive impactful change.