Digital Designer in London

The AI-powered OS for beauty, wellness and self-care. Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview: Given our exciting and progressive growth plans, we are looking for an exceptional Digital/Multidisciplinary Designer to come and join our global business. Based in the Marketing team but working closely with Product Design Team, you will be responsible for various projects in brand, marketing, and communication design at Fresha. This is an excellent opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. We pride ourselves on being a world-class Marketing and Design team, so we set a high bar in inviting new talent to join us. We seek people who will help drive our business forward and challenge norms by striving for more. Aside from your skills and experience, we’re most interested in your growth mindset and development potential.

What you will be doing:

• Branding: Build, develop, and evolve the Fresha brand through best-in-class design across social and email ads, print collateral, and trade show or market booth environments - supporting any creative need across the marketing spectrum.
• Delivery: Help push the Fresha brand far beyond its logo, delivering creative, innovative, and conceptual thinking for internal and external facing output.
• Collaboration: Take a collaborative approach, and work closely with design team as well as Head of Brand & Content Marketing on different creative ideas and campaign executions. Achieve a strong profile within the company and contribute designs to make an impact for the customer and the business.
• Design: Apply expert design and craft to the visual elements of projects. Co-create, maintain and push the boundaries of design systems and patterns. Champion modular design, usability and accessibility standards.
• Best Practices: Establish and promote design guidelines, best practices, and standards and act as a custodian of consistent design and narrative.
• Intuition: Be able to take a brief and run with it! Whilst we are super collaborative, it is very desirable if you can work autonomously too and be confident in making design decisions.

This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week.

What we are looking for:

• Creative Ownership & Autonomy: A proactive self-starter who can take a marketing brief and run with it—leading the design process from initial concept to final execution with initiative and minimal oversight.
• 360° Marketing Design: Proven experience delivering best-in-class assets across the full marketing spectrum, including high-performing social and email ads, print collateral, and physical brand touchpoints like market booths and trade show designs.
• Performance-Driven Craft: Expert at creating visually engaging static and motion assets for paid social (Meta, YouTube, Google) that balance brand storytelling with commercial impact.
• Adaptability & Iteration: Comfortable working within an evolving brand identity rather than rigid guidelines; you are flexible, fast-paced, and able to iterate quickly as the brand grows.
• Motion Graphics: Highly proficient in animating with speed and ease to bring digital assets to life - making motion a core part of your creative output.
• Production Excellence: Highly organised with the ability to manage large-scale projects across multiple markets, handling everything from moodboarding to versioning, localisation, and scalable templates.
• Trend-Led Curiosity: A designer who stays ahead of social trends and culture, utilising AI tools, Figma, and Adobe Creative Suite to challenge the status quo.
• Collaborative Resilience: A feedback-friendly professional who thrives on open communication and uses constructive critique to refine technical execution.
• Bonus Points: Experience in writing punchy, effective ad copy to complement your visual designs!

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview process:

• Screening Call - Google Meet call with a member from the Talent Team (30m)
• 1st Stage - Design Task to complete (Figma)
• Final Stage - In-person interview with Head of Brand and Content Marketing, VP of Design & Brand Design Lead (45-60m)

We aim to complete the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

Inclusive workforce: At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.