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- Tasks: Build strong relationships with salon clients and drive usage of Fresha's features.
- Company: Join Fresha, the leading marketplace for beauty and wellness, based in Madrid.
- Benefits: Competitive salary, performance bonuses, and a dynamic work environment.
- Why this job: Make an impact in the beauty sector while working with a passionate team.
- Qualifications: 3+ years as an Account Manager, fluent in Greek, and excellent communication skills.
- Other info: Inclusive culture that values passion and potential; growth opportunities available.
The predicted salary is between 28800 - 36000 Ā£ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Compensation
OTE of ā¬36,000 to ā¬45,000 gross (depending on experience), including a monthly bonus (approximately 80% base salary + 20% performanceābased variable).
Job Description
Due to our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our Southern Europe team, based in Madrid. You will be responsible for building strong relationships with our salon customer base and driving the usage of Fresha's different features. This is a fantastic opportunity for someone who wants to work in a dynamic environment, enjoys working independently, likes to showcase their skills, and wants to make an impact.
Responsibilities
- Responsible for meeting monetization KPIs and educating our clients on the value of the Fresha platform.
- Introduce, educate, and onboard clients to become active users of FreshaPay.
- Help salons optimize their profiles and make the most of Fresha's tools to maximize their revenue.
- Manage a portfolio of clients (Partners) and provide tailored consultation based on their needs and business type.
- Ensure an outstanding customer experience by fostering positive relationships through video call meetings, clearly communicating the features and benefits of Fresha.
- Build and maintain collaborative relationships with our Sales and Onboarding teams to ensure an exceptional experience from the moment a client first clicks on Fresha and throughout every stage of their growth with us.
- Collaborate with our Product teams to ensure the customer's voice is shared; essential for improving future product versions and continuing to lead the industry.
- Use consultative sales techniques to understand client needs and requirements, and ensure they take full advantage of all Fresha platform features.
This list is not exhaustive, and additional activities or ad hoc projects may be required.
What we are looking for (minimum requirements)
- More than 3 years of previous experience as an Account Manager.
- Ability to adapt and achieve targets.
- Experience using and analyzing data and reports effectively to improve performance.
- Naturally proactive and inquisitive, with a desire to learn and continuously improve.
- Previous experience in an outbound call environment or a related sales position preferred.
- Excellent written and spoken communication skills, capable of presenting to clients in Greek (ideally also at least one of English, Portuguese, or Italian) via Google Meet.
- Creative and openāminded, able to solve problems.
- Strong ability to build fruitful client relationships.
- Willingness to roll up your sleeves and help the team when needed ā we are a hyperāgrowth startup!
- Interest in working in the beauty sector.
- Initiativeādriven people! Positive "canādo" attitude.
Desirables
- Fluency in English, Greek and Spanish.
- Previous experience in the beauty and wellness industry.
At Fresha, we value passion and potential as much as specific skills. If you are enthusiastic and eager to learn, we encourage you to apply even if you don't meet all the listed requirements. We strongly believe in fostering growth and providing the support and tools you need to shine in your role. We invest in people!
Interview process
- Screening Call ā Video call with a member of the Talent team (30 minutes)
- Skills & Experience ā Ināperson interview with the team leaders (45 minutes)
- Presentation ā Ināperson interview with the Commercial Director, Head of Account Management (Europe), and Team Leader (75 minutes)
Our goal is to complete the entire interview process and provide feedback within 2 weeks. Every job application is manually reviewed by our Talent team. While we strive to evaluate applications within 7 days, the high volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Account Manager (Greek Speaking) in London employer: Fresha
Contact Detail:
Fresha Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Account Manager (Greek Speaking) in London
āØTip Number 1
Get to know Fresha inside out! Familiarise yourself with our platform and its features. This way, when you chat with potential clients, you can confidently showcase how Fresha can help them thrive.
āØTip Number 2
Network like a pro! Attend industry events or webinars where beauty and wellness professionals gather. Building relationships in person can give you an edge and make it easier to land that Account Manager role.
āØTip Number 3
Practice your pitch! Whether it's over a video call or in person, being able to clearly communicate the benefits of Fresha is key. Role-play with friends or family to get comfortable with your delivery.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Account Manager (Greek Speaking) in London
Some tips for your application š«”
Show Your Passion: When writing your application, let your enthusiasm for the beauty and wellness industry shine through. We want to see that youāre not just looking for a job, but that you genuinely care about helping salons succeed with our platform.
Tailor Your Experience: Make sure to highlight your relevant experience as an Account Manager. Use specific examples that demonstrate how you've built relationships and driven results in previous roles. This helps us see how you can make an impact at Fresha.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, weāre looking for excellent communication skills!
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. Plus, it shows youāre proactive, which we love!
How to prepare for a job interview at Fresha
āØKnow Your Stuff
Before the interview, make sure you understand Fresha's platform inside and out. Familiarise yourself with its features and how they benefit salon businesses. This will help you answer questions confidently and show your genuine interest in the role.
āØShowcase Your Communication Skills
As an Account Manager, you'll need to communicate effectively with clients. Practice presenting key features of the Fresha platform in Greek, and if you can, in English or Spanish too. This will demonstrate your ability to engage with a diverse client base.
āØPrepare for Consultative Selling
Brush up on your consultative sales techniques. Think about how you would approach understanding a client's needs and how to tailor your pitch accordingly. Be ready to discuss how you can help salons optimise their profiles and increase revenue using Fresha.
āØBe Ready to Share Ideas
Fresha values innovation and collaboration. Come prepared with ideas on how to improve client onboarding or enhance user experience. This shows that you're proactive and willing to contribute to the team's success right from the start.
