Fresha in London is seeking a Head of Customer Success to lead a new, critical function focused on retention and churn prevention for our global customer base. You will head a team of 5–6 specialists within a 74-person CX organisation, owning strategy, operating model design, and performance management to protect and maximise revenue.
This is a high-impact, hands-on leadership role requiring SaaS expertise, cross-functional collaboration with Commercial, Product, Marketing, and Analytics, and
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Head of Customer Success: Global Retention Leader employer: Fresha
Fresha is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets inclusivity. With a strong focus on employee growth, Fresha provides opportunities for professional development and collaboration across diverse teams, ensuring that every voice is heard and valued. Join us to be part of a forward-thinking company that empowers you to make a meaningful impact in the beauty and wellness industry.
