Fresha is seeking a Head of Customer Retention to lead a brand-new function focused on driving client retention and churn prevention across a global customer base. You will head an initial team of 5–6 specialists and work closely with Commercial, CX, Product, Marketing and Analytics to protect and maximise revenue retention.
This hands-on leadership role requires operational, commercial and people leadership capabilities, with a focus on scalable, data-driven retention strategies across
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Global Head of Customer Retention & Churn Prevention employer: Fresha
Fresha is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets inclusivity. With a strong focus on employee growth, Fresha provides opportunities for professional development and collaboration across diverse teams, ensuring that every voice is heard and valued. Join us to be part of a forward-thinking company that empowers you to make a meaningful impact in the beauty and wellness industry.
