At a Glance
- Tasks: Drive growth and support merchants in maximising their marketplace potential.
- Company: Join Fresha, the leading beauty and wellness marketplace trusted globally.
- Benefits: Competitive salary, flexible working, and fast career progression in a dynamic startup.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real impact in a fast-paced environment while working with a passionate team.
- Qualifications: Bachelor's degree and 1-2 years of sales or account management experience required.
The predicted salary is between 28800 - 48000 £ per year.
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Regional Manager GCC, and working collaboratively with the commercial team, you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.
Key accountabilities:
- Serve as a lead point of contact for merchants on all account management activities.
- Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption.
- Optimize listing content and availability competitiveness on the marketplace to maximize conversions.
- Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts.
- Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn.
- Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
- Contribute to the development of new product features by collating merchant feedback received.
- Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants.
This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required:
- Bachelor's Degree.
- 1-2+ years of sales or account management experience in the Internet, software or e-commerce sectors.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Strong sense of initiative and customer service orientation.
- Ability to adapt and achieve targets in a dynamic and fast-paced working environment.
- Experience with online marketplaces or SaaS platforms is desirable.
- Ideally a keen interest in the Beauty and Wellness industry.
Benefits:
- We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup.
- Working with a passionate, young and dynamic team in a fun work environment.
- Full-time employment contract.
What We Offer:
- A rare opportunity to be an early commercial hire with significant ownership and influence.
- Direct involvement in building Fresha's presence and brand in the South African market.
- Competitive compensation with performance-based incentives.
- Flexible working arrangements: hybrid working in Cape Town.
- Modern equipment and access to continuous learning and development.
- A diverse, international team with a strong culture of collaboration, ambition, and support.
Inclusive workforce:
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Account Manager (London) employer: Fresha
Fresha is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Remote Business Development Manager role in Belfast. With a focus on employee growth and autonomy, Fresha offers a unique opportunity to make a significant impact in a fast-paced environment while enjoying the flexibility of remote work. The company prioritises collaboration and provides comprehensive support, ensuring that employees have the tools and resources needed to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (London)
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and wellness industry, especially those connected to Fresha. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Fresha's platform and think about how you can help merchants maximise their potential. Show us you’re ready to dive in!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. We want to hear how you can drive growth and enhance merchant experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Fresha family.
We think you need these skills to ace Account Manager (London)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the beauty and wellness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping businesses thrive in this space.
Tailor Your Experience:Make sure to highlight your relevant experience in sales or account management. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your achievements and skills that align with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your qualifications without any confusion.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fresha
✨Know Your Stuff
Before the interview, dive deep into Fresha's platform and understand how it works. Familiarise yourself with their marketplace, SaaS offerings, and the beauty and wellness industry. This knowledge will help you speak confidently about how you can contribute to their growth.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare to demonstrate your excellent written and verbal skills during the interview. You might be asked to role-play a scenario where you handle a merchant inquiry, so practice articulating your thoughts clearly and effectively.
✨Highlight Your Problem-Solving Abilities
Fresha values swift resolution of merchant inquiries. Think of examples from your past experiences where you successfully solved problems or improved processes. Be ready to discuss these situations and the impact they had on your previous accounts.
✨Emphasise Your Adaptability
The role requires someone who can thrive in a fast-paced environment. Share instances where you've adapted to change or tackled challenges head-on. This will show that you're not just a fit for the role, but also for Fresha's dynamic culture.
