At a Glance
- Tasks: Create a vibrant community and support residents with excellent customer service.
- Company: Join Fresh, a multi award-winning student accommodation provider.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive shopping discounts.
- Other info: Collaborative environment with dedicated training and development support.
- Why this job: Make a genuine difference in residents' lives while building strong relationships.
- Qualifications: Friendly, organised, and passionate about community engagement.
Our welcoming residents team at Ty Nant is looking to appoint a Resident Advisor on a permanent basis to join Fresh and help deliver an outstanding place for our residents to live.
The Role
As a Resident Advisor, you will work 37.5 hours per week, Monday to Friday between 8am and 6pm on a rota basis, as part of a collaborative and supportive on-site team. You’ll play a key role in creating a welcoming, safe and engaging environment for our residents. This includes organising social events, managing both digital (social media) and traditional communications, and supporting day-to-day operations.
Key Responsibilities
- Acting as the first point of contact for residents, delivering excellent customer service via email, phone and face-to-face
- Creating a vibrant community through events and resident engagement initiatives
- Supporting reception duties, including welcoming residents and visitors
- Assisting with administrative tasks, including processing rental payments accurately
- Building strong relationships with residents, colleagues and the wider team
- Helping ensure the smooth and efficient running of the building
About You
We’re looking for someone who is:
- Friendly, approachable and people-focused
- Highly organised with strong time management skills
- Solutions-driven with a positive, proactive attitude
- Passionate about creating a sense of community and belonging
- Comfortable balancing customer service and administrative responsibilities
If you enjoy working collaboratively and making a genuine difference to people’s daily living experience, this could be the perfect role for you.
What We Offer
- 25 days holiday plus bank holidays
- Dedicated training and development support
- Access to in-house Learning & Development programmes and qualifications
- Health cash plan to support everyday healthcare costs
- Wellbeing support via Your Wellbeing Programme & OpenUp
- Cycle to Work scheme
- Life insurance
- Access to exclusive shopping discounts
About Fresh
Fresh is a multi award-winning student accommodation provider, managing over 20,000 beds across the UK & Ireland. We believe great places to live start with great people – and we’re passionate about creating communities where residents truly feel at home.
If you’re a people person who thrives in a collaborative environment and enjoys making things happen, we’d love to hear from you.
Resident Advisor - Ty Nant, Swansea employer: FRESH
Fresh is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture at Ty Nant in Swansea. With 25 days of holiday, dedicated training support, and a strong focus on community engagement, employees are empowered to make a meaningful impact in residents' lives while enjoying a supportive and collaborative environment. The unique opportunity to foster a sense of belonging among residents makes this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor - Ty Nant, Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FRESH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FRESH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Advisor - Ty Nant, Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FRESH:Your cover letter is your chance to shine! Tell us why you want to work at FRESH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FRESH!
How to prepare for a job interview at FRESH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
