At a Glance
- Tasks: Create a vibrant community by organising events and supporting residents at Venti House.
- Company: Join Fresh, an award-winning student accommodation provider with a welcoming culture.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive shopping discounts.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact in a brand-new student accommodation opening in September 2026.
- Qualifications: Passionate about community building, excellent communication, and customer service skills.
Our welcoming Resident Team at Venti House, Stratford are looking to appoint a Resident Advisor to join Fresh and help contribute to delivering an outstanding living experience for our residents. Venti House is our exciting student accommodation development, opening its doors to students for the very first time in September 2026.
About the role
As a Resident Advisor, you will work 37.5 hours per week on a rota basis, Tuesday to Saturday between 8:00am and 6:00pm. We’re looking for individuals who are passionate about creating a welcoming, supportive, and vibrant community where residents feel at home. You will play a key role in building a positive living environment by organising engaging social events, managing communications through social media platforms, and using traditional communication methods to keep residents informed and connected. You will also support the wider team with administrative duties, including welcoming residents at reception, handling enquiries, and taking accurate rental payments to ensure the smooth and efficient running of the building. In this role, you will provide outstanding customer service via email, phone, and face-to-face interactions, acting as a key point of contact for residents. We’re looking for someone who is solutions-focused, enthusiastic, and ready to make a real impact during an exciting new building opening. If you enjoy working closely with on-site colleagues, the wider business, and building strong relationships with residents, this could be the perfect opportunity for you.
About you
We are looking for someone who is approachable, organised, and genuinely passionate about building a strong sense of community. You will:
- Be a confident communicator who enjoys engaging with people from different backgrounds
- Have excellent organisational and time management skills
- Be able to listen to residents’ needs and respond effectively
- Take pride in delivering exceptional customer service
- Bring energy and enthusiasm to creating a safe, inclusive, and welcoming environment
Most importantly, you will play an essential role in ensuring Venti House becomes a place where residents feel comfortable, supported, and proud to call home.
We offer:
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Life Insurance for peace of mind.
- Access to exclusive shopping discounts.
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in.
Resident Advisor - Venti House in Stratford employer: FRESH
Fresh is an exceptional employer, offering a vibrant work culture at Venti House in Stratford, where you can make a meaningful impact on students' lives. With generous benefits including 25 days of holiday, dedicated training for personal and professional growth, and a strong focus on wellbeing, Fresh fosters a supportive community that values collaboration and inclusivity. Join us in creating a welcoming environment where residents feel at home and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor - Venti House in Stratford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what events they host. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Resident Advisor, you'll be interacting with a diverse group of people. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of past events you've organised or how you've managed multiple tasks at once. This will demonstrate your ability to create a vibrant community and keep everything running smoothly.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Advisor - Venti House in Stratford
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for creating a welcoming community! In your application, share specific examples of how you've built connections or organised events in the past. This will help us understand your genuine interest in making Venti House a great place to live.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for the Resident Advisor role.
Highlight Your Communication Skills:As a key point of contact for residents, strong communication is essential. Use your application to showcase your ability to engage with diverse groups and how you've effectively handled enquiries or provided customer service in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Venti House. Don’t miss out!
How to prepare for a job interview at FRESH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resident Advisor role at Venti House. Familiarise yourself with the responsibilities, such as organising social events and providing exceptional customer service. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
As a Resident Advisor, you'll be engaging with residents from diverse backgrounds. Prepare examples of how you've successfully communicated and built relationships in previous roles. Highlight your ability to listen to others' needs and respond effectively, as this is crucial for creating a welcoming community.
✨Bring Your Organisational A-Game
The role requires excellent organisational and time management skills. Be ready to discuss how you've managed multiple tasks or events in the past. You might even want to share a specific instance where your organisational skills made a positive impact on a project or event.
✨Demonstrate Your Passion for Community Building
Express your genuine passion for creating a supportive and vibrant living environment. Share any relevant experiences where you've contributed to a community or organised events that brought people together. This will show that you're not just looking for a job, but are truly invested in making Venti House a great place to live.
