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- Tasks: Provide top-notch technical support and troubleshoot issues in a fast-paced environment.
- Company: Join a rapidly growing SaaS provider in the hospitality and wellness tech sector.
- Benefits: Enjoy a competitive salary, private health insurance, and a hybrid working model.
- Why this job: Be part of an innovative team and make a real impact on customer experiences.
- Qualifications: 2+ years in technical support with strong SaaS knowledge and troubleshooting skills.
- Other info: Work in a pet-friendly office with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
FRESH has partnered with a fast-growing SaaS provider in the hospitality and wellness technology sector to hire a Technical Support Engineer. This company delivers modern cloud-based software to clients globally and is scaling quickly, making this a great opportunity for someone who thrives in a high-energy, start-up environment.
The ideal candidate will bring solid SaaS support experience, strong analytical abilities, and the confidence to troubleshoot technical issues across integrations, APIs, and cloud workflows.
Key Responsibilities- Deliver frontline technical support via email, chat, and ticketing systems.
- Diagnose issues involving authentication, REST APIs, webhooks, integrations, and cloud-based workflows.
- Support customer onboarding and feature configuration.
- Reproduce, document, and escalate technical bugs; collaborate with engineering on root-cause analysis.
- Analyse logs, API request/response data, and error traces to identify underlying issues.
- Contribute to knowledge base articles, technical guides, and walkthroughs.
- Provide structured feedback to Product and Engineering teams on recurring customer pain points.
- 2+ years in a technical support role within a SaaS or cloud-based software company.
- Strong understanding of REST APIs, JSON, authentication flows, and integration patterns.
- Confident analysing logs, network requests, and browser dev tools.
- Experience with common support platforms (Intercom experience is beneficial).
- Excellent written and verbal communication skills.
- Able to translate complex technical concepts into simple explanations.
- Strong troubleshooting mindset across UI, backend, integrations, and data layers.
- Competitive salary
- Apple MacBook Pro
- Vitality private health insurance
- Weekly team lunch
- Hybrid working (Mon–Wed in office, Thu–Fri at home)
- 26 days annual leave
- Pet-friendly office (dogs welcome)
Technical Support Engineer in Slough employer: FRESH.
Contact Detail:
FRESH. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your troubleshooting projects or any relevant work. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Technical Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your SaaS support experience and any relevant technical skills, like your understanding of REST APIs and cloud workflows. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you the perfect fit. Don’t forget to mention your troubleshooting mindset and how you can contribute to our team.
Show Off Your Communication Skills: Since you'll be delivering frontline support, it's crucial to demonstrate your excellent written communication skills. Keep your application clear and concise, and make sure to translate any complex technical concepts into simple terms. We love clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FRESH.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of REST APIs, JSON, and authentication flows. Be ready to discuss how you've tackled technical issues in the past, especially those involving integrations and cloud workflows. This will show that you’re not just familiar with the concepts but can also apply them practically.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face as a Technical Support Engineer. Think about how you would diagnose issues or reproduce bugs. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Show Off Your Communication Skills
Since you'll need to explain complex technical concepts simply, practice explaining some tricky topics to a friend or family member. This will help you refine your ability to communicate effectively, which is crucial for this role.
✨Familiarise Yourself with the Company’s Products
Take some time to explore the company’s software and understand its features. Being able to discuss specific functionalities and how they benefit users will demonstrate your genuine interest in the role and the company.
