At a Glance
- Tasks: Create a vibrant community for residents through events and communication.
- Company: Join Fresh, a multi award-winning student accommodation provider.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive discounts.
- Other info: Flexible hours with a supportive team and great career growth opportunities.
- Why this job: Make a real impact in residents' lives while developing your skills.
- Qualifications: Passionate about community building and excellent organisational skills.
The predicted salary is between 27000 - 28750 £ per year.
Our welcoming residents' team at Europavare looking to appoint a Resident Advisor on a fixed term basis to join Fresh and help contribute to the delivery of an outstanding place for our residents to live. As Resident Advisor, you will work 14.5 hours per week in a collaborative team Wednesday, Thursday, Friday (6pm - 8pm) and Saturday between 8am - 6pm. This role is offered on a fixed term basis for 12 months covering a period of maternity leave.
We’re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You’ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building.
In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact. If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you.
About you:
We’re looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable.
Benefits of working at Fresh:
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Life Insurance for peace of mind.
- Access to exclusive shopping discounts.
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in.
Resident Advisor - Fixed-Term Contract in Liverpool employer: FRESH
Fresh is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where collaboration and community-building are at the forefront. With generous holiday entitlements, dedicated training teams, and a focus on personal and professional growth, Fresh provides a fulfilling environment for those passionate about enhancing residents' experiences. Located in vibrant student communities, this role as a Resident Advisor allows you to make a meaningful impact while enjoying exclusive benefits and a strong sense of camaraderie among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor - Fixed-Term Contract in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like FRESH.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like FRESH. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Advisor - Fixed-Term Contract in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to FRESH.
How to prepare for a job interview at FRESH
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in FRESH's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services FRESH offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
