At a Glance
- Tasks: Support Mandarin-speaking residents and create a vibrant community at Croft Court.
- Company: Join Fresh, a dynamic company focused on enhancing student living experiences.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive discounts.
- Other info: Great training opportunities and a supportive team environment.
- Why this job: Be part of a brand-new student accommodation and shape a positive community.
- Qualifications: Fluent in Mandarin and English with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Location: Croft Court, Bristol
Contract: Part-time 25 hours per week
Working pattern: Monday to Friday, specific hours to be discussed at interview
Start date: 1st June
Croft Court, Bristol are looking to appoint a Mandarin speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents. Croft Court is a brand new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.
The Role
- As a Resident Advisor, you will work 25 hours per week, Monday to Friday, supporting the smooth day-to-day running of the building.
- You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.
- Your responsibilities will include:
- Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email.
- Supporting Mandarin speaking residents and their families, helping them settle into their new home and community.
- Helping to build a positive living environment by organising social events and activities.
- Managing resident communications via social media platforms and traditional communication methods.
- Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments.
- Working collaboratively with colleagues on site and across the wider Fresh business.
We are looking for someone who is solutions focused, enthusiastic and ready to make a real impact on the resident experience.
About you
- You will be approachable, organised and genuinely passionate about creating a strong sense of community.
- You will be a great listener with excellent time management and administrative skills, and you will take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.
Essential requirements
- Fluent in Mandarin and English.
- Strong communication and customer service skills.
- A proactive and positive attitude.
- Ability to work independently and as part of a team.
Benefits of working at Fresh
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind.
Resident Advisor (Mandarin Speaking) in Gloucester employer: FRESH
At Fresh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters community and personal growth. As a Resident Advisor at our brand-new Croft Court in Bristol, you'll enjoy generous benefits including 25 days of holiday, a dedicated training team for your professional development, and access to wellbeing programmes, all while playing a pivotal role in shaping a welcoming environment for our residents. Join us in creating a positive living experience and make a meaningful impact in the lives of students from the very start of their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor (Mandarin Speaking) in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Croft Court and Fresh. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency in Mandarin, make sure you're comfortable speaking it. You might even want to prepare some common phrases or scenarios you could encounter with residents.
✨Tip Number 3
Show off your community spirit! Think of examples from your past where you've helped create a positive environment or organised events. This will demonstrate your passion for building a strong community at Croft Court.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Advisor (Mandarin Speaking) in Gloucester
Some tips for your application 🫡
Show Off Your Mandarin Skills:Since this role is all about supporting Mandarin-speaking residents, make sure to highlight your language skills in your application. We want to see how fluent you are and how you can use that to create a welcoming environment for our future residents.
Be Personable and Approachable:As a Resident Advisor, you'll be the first point of contact for residents. Use your application to showcase your customer service skills and your ability to connect with people. Share examples of how you've created positive experiences for others in the past.
Demonstrate Your Organisational Skills:This role involves managing various tasks and events, so we need to see your organisational prowess. In your application, mention any relevant experience where you successfully juggled multiple responsibilities or organised events that brought people together.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at Croft Court!
How to prepare for a job interview at FRESH
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a Mandarin-speaking Resident Advisor. Familiarise yourself with the job description and think about how your skills align with the role. Be ready to discuss how you can create a positive community for residents.
✨Show Off Your Language Skills
Since fluency in Mandarin is essential, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Mandarin or explain how you would assist Mandarin-speaking residents. Practice common scenarios you might encounter.
✨Bring Ideas for Community Building
Think of some creative social events or activities you could organise to foster a sense of community. Share these ideas during the interview to show your enthusiasm and proactive attitude towards creating a welcoming environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they envision the community at Croft Court. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
