At a Glance
- Tasks: Support residents, organise events, and manage enquiries in a vibrant student accommodation.
- Company: Join Fresh, an award-winning student accommodation provider with a focus on community.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive discounts.
- Other info: Great career progression opportunities in a supportive and fun environment.
- Why this job: Be the face of Fresh and create an amazing living experience for students.
- Qualifications: People management experience and strong organisational skills are essential.
Here at Fresh, we are excited to be recruiting for a Resident Advisor to join the team and work at our state of the art 816-bed student accommodation scheme in Bristol.
The Role:
Located in the Bedminster and Victoria Park area, this exciting position offers full time hours of 37.5 hours per week, working Monday to Friday between 8am and 8pm on a rota basis. As a Resident Advisor you'll act as the first point of contact for residents and prospective residents providing an exceptional support service to ensure that the property runs smoothly, and the residents feel supported. You will be assisting with the organisation of our social events, be on hand to greet prospective students and assist with existing residents' enquiries while being comfortable handling any viewing enquiries and managing social media posts.
If you’re looking for a fun place to work and want to be part of a close-knit hard-working team, where you’ll receive excellent training and mentoring - keep on reading!
As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5-star service to our customers. Key responsibilities of the role include:
- Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person.
- Organising events and open days for prospective and current residents.
- Covering the main reception during office hours, this will include sorting the mail.
- Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued.
- Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query.
- Receiving and processing payments, and monitoring/chasing rent arrears when necessary.
- Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations.
- Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.
The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.
About you:
We’re looking for a people person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast-growing industry. Experience in people management and development is essential for this role as is the ability to be adaptable in your communication style depending on the audience. Due to the nature of this role, you’ll need strong administration skills with excellent organisational skills and be detail orientated.
Benefits of working at Fresh:
- A dedicated Training team to assist you with the development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind.
- Be part of an award-winning culture that celebrates excellence and innovation.
- Work in an environment with a strong focus on wellbeing and community connection.
- Join a business recognised for delivering market-leading resident satisfaction.
- Benefit from clear opportunities for career progression within a growing organisation.
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in.
Resident Advisor- Metalworks in Bristol employer: FRESH
At Fresh, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and community are at the heart of everything we do. As a Resident Advisor in our state-of-the-art student accommodation in Bristol, you'll benefit from comprehensive training, generous holiday entitlement, and clear pathways for career progression, all while contributing to a supportive environment that prioritises resident satisfaction and wellbeing. Join us and be part of an award-winning team that values innovation and excellence in creating memorable living experiences for students.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor- Metalworks in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FRESH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FRESH
Don't be shy about reaching out to FRESH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Advisor- Metalworks in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FRESH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FRESH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
