At a Glance
- Tasks: Manage events, conduct viewings, and support residents in a vibrant student community.
- Company: Fresh, an award-winning student accommodation provider in Brighton.
- Benefits: Training support, health cash plan, cycle scheme, and exclusive discounts.
- Other info: Join a collaborative team dedicated to enhancing student life.
- Why this job: Create a fun living environment while developing your career in a fast-growing industry.
- Qualifications: People management experience and strong organisational skills are essential.
Here at Fresh we are excited to be recruiting for a Resident Manager for Pavilion Point, located in the heart of Brighton's bustling city with the seafront right on our doorstep. Offering amazing student spaces, such as a Multimedia Room, Lounge and Gym. This exciting position offers full time hours working 37.5 hours per week, Monday to Friday 10am - 6pm, where you’ll be working in an exciting, collaborative, people-first environment. If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!
Key responsibilities of the role include:
- Managing the organisation of internal and external events for prospective and current residents.
- Carry out viewings with potential residents.
- Responsible for compiling reports and managing administrative processes within the building ensure customer data held is up to date and managed within GDPR guidelines.
- Responsible for administering the process of receiving payments, including managing and chasing rent arrears.
- Induct new fresh employees to their roles and be a point of escalation for employees dealing with enquiries about health & safety, building maintenance, invoicing, and sales.
- Support the General Manager and wider operational team in the planning and forecasting on the occupancy and sales plans.
- Deputise for the General Manager in their absence.
The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.
About you:
We’re looking for a confident, people focused person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast-growing industry. Experience in people management and development is an essential of this role as is the ability to be adaptable in your communication style dependant on the audience. The ideal candidate will possess strong administration skills with excellent organisational skills and be detail orientated.
Benefits of working at Fresh:
- A dedicated Training team to assist with your on-job training.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan.
- Cycle to work scheme.
- Exclusive shopping discounts.
- Life Insurance.
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in.
Resident Manager - Pavilion Point in Brighton employer: FRESH
At Fresh, we pride ourselves on being an exceptional employer, offering a vibrant and collaborative work culture right in the heart of Brighton. As a Resident Manager at Pavilion Point, you'll enjoy comprehensive training and development opportunities, alongside a range of benefits including a health cash plan and exclusive shopping discounts, all while creating a fun and supportive environment for our residents. Join us to make a meaningful impact in the lives of students and grow your career in a fast-paced, people-first industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager - Pavilion Point in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FRESH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FRESH
Don't be shy about reaching out to FRESH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Manager - Pavilion Point in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FRESH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FRESH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
