At a Glance
- Tasks: Support residents and manage day-to-day operations at The Brook.
- Company: Fresh, a multi award-winning student accommodation provider.
- Benefits: Generous holiday, health cash plan, training support, and exclusive discounts.
- Other info: Join a dynamic team focused on personal and professional growth.
- Why this job: Create a vibrant community and enhance residents' living experiences.
- Qualifications: Experience in a similar role with strong admin and communication skills.
Are you a people person with a talent for organisation and a passion for creating a welcoming, vibrant community? If so, our Resident Manager position at Fresh could be the perfect fit for you!
Based at The Brook, this role gives you the opportunity to combine your love of working with people while supporting the day-to-day operations of the site alongside senior management. You’ll play a key part in creating a positive living experience for our residents.
As Resident Manager, you’ll be part of the go-to team for residents, helping with everything from day-to-day queries to maintaining a high standard across the building. You’ll also support administrative processes and reporting, ensuring the property remains a beautiful and inviting place to live.
This is a full-time role (37.5 hours per week), working on a rota between 8am and 6pm, Monday to Friday.
About you
We’re looking for an enthusiastic, organised and professional individual with experience in a similar role. You’ll thrive in a fast-paced environment, enjoy solving problems, and be passionate about delivering a great resident experience.
You’ll also need:
- Strong administrative skills
- Excellent communication and organisation
- A proactive, can-do attitude
- A genuine passion for people and service
Benefits of working at Fresh
We offer:
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.
We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in.
Resident Manager - The Brook in Bath employer: FRESH
At Fresh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises community and collaboration. As a Resident Manager at The Brook, you'll benefit from comprehensive training, generous holiday entitlement, and a strong focus on personal and professional development, all while contributing to a positive living experience for our residents. Join us in creating welcoming spaces where people thrive, supported by a dedicated team and a range of wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager - The Brook in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FRESH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FRESH
Don't be shy about reaching out to FRESH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Manager - The Brook in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FRESH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FRESH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
