At a Glance
- Tasks: Support Mandarin-speaking residents and create a vibrant community through events and excellent service.
- Company: Join Fresh, a leading student accommodation provider with a focus on community.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive discounts.
- Other info: Great opportunity for personal and professional development in a supportive environment.
- Why this job: Be part of a brand-new site and shape a positive living experience for students.
- Qualifications: Fluent in Mandarin and English with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Location: Croft Court, Bristol
Contract: Part-time – 25 hours per week
Working pattern: Monday to Friday, specific hours to be discussed at interview
Start date: 1st June
Croft Court, Bristol are looking to appoint a Mandarin-speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.
The Role
As a Resident Advisor, you'll work 25 hours per week, Monday to Friday, supporting the smooth day-to-day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home. Your responsibilities will include:
- Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
- Supporting Mandarin-speaking residents and their families, helping them settle into their new home and community
- Helping to build a positive living environment by organising social events and activities
- Managing resident communications via social media platforms and traditional communication methods
- Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
- Working collaboratively with colleagues on site and across the wider Fresh business
We're looking for someone who is solutions-focused, enthusiastic and ready to make a real impact on the resident experience.
About you
You'll be approachable, organised and genuinely passionate about creating a strong sense of community. You'll be a great listener with excellent time-management and administrative skills, and you'll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.
Essential requirements:
- Fluent in Mandarin and English
- Strong communication and customer service skills
- A proactive and positive attitude
- Ability to work independently and as part of a team
Benefits of working at Fresh
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing' programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We're looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you're a people person who loves working collaboratively and is great at making things happen, then you'll fit right in!
Resident Advisor (Mandarin Speaking) in Bath employer: FRESH
Fresh is an exceptional employer, offering a vibrant work culture where you can make a meaningful impact on the lives of students in a brand-new accommodation setting. With a strong focus on employee development, generous holiday entitlement, and a commitment to wellbeing, Fresh provides a supportive environment that fosters personal and professional growth. Join us at Croft Court in Bristol, where your contributions will help shape a welcoming community for future residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor (Mandarin Speaking) in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fresh and Croft Court. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency in Mandarin, brush up on your language skills. You might even want to prepare some common phrases or scenarios you could encounter while supporting residents.
✨Tip Number 3
Show off your community spirit! Think of examples from your past where you've created a positive environment or organised events. This will demonstrate your ability to foster a sense of community at Croft Court.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Fresh team right from the start!
We think you need these skills to ace Resident Advisor (Mandarin Speaking) in Bath
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for creating community and how you connect with others.
Tailor Your Application:Make sure to tailor your application specifically for the Resident Advisor role. Highlight your Mandarin-speaking skills and any relevant experience that shows how you can support our residents and enhance their living experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the perfect fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Croft Court. We can’t wait to hear from you!
How to prepare for a job interview at FRESH
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Advisor. Familiarise yourself with the job description and think about how your skills and experiences align with what they’re looking for. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Mandarin Skills
Since this position requires fluency in Mandarin, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Mandarin or respond to specific scenarios involving Mandarin-speaking residents. Practising common phrases or customer service scenarios in Mandarin can give you an edge.
✨Bring Ideas for Community Building
Think about how you can contribute to creating a positive living environment at Croft Court. Prepare some ideas for social events or activities that could engage residents and foster a sense of community. Sharing these ideas during the interview will show your enthusiasm and proactive attitude.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Questions about training opportunities or how success is measured in the role can be particularly insightful.
