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- Tasks: Support the service team by managing customer enquiries and administrative tasks.
- Company: Join a dynamic team in a modern office environment in Clay Cross.
- Benefits: Earn £12.21 per hour with discounts, career growth, and ongoing training.
- Why this job: Be the vital link between customers and the service team, enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Temp to perm role with immediate start available.
Overview
Ref 11073 — Service Administrator / Customer Services Administrator — Clay Cross, Derbyshire
Hours: 8.00am – 5.00pm, Monday to Friday
Salary: £12.21 per hour; once permanent, benefits include access to stores discount, career progression and ongoing training and development.
Status: Temp to perm; alternatively they will consider someone who is available on a temp bias ongoing.
Location
Based in a modern open-plan air-conditioned office close to Clay Cross, Derbyshire. Own transport preferred.
Role purpose
The Service Administrator/Customer Services Administrator will play an integral role in ensuring smooth operations within service-oriented sectors. This position involves managing and coordinating administrative tasks to support the service team, ensuring that customer enquiries, scheduling, and service documentation are handled efficiently. By acting as a liaison between the service team and customers, the Administrator helps maintain a steady flow of communication and ensures that service delivery meets the expected standards. Responsibilities also include maintaining records, processing service orders, and providing administrative support to enhance the overall service experience. Through organisational skills and attention to detail, Service Administrators contribute to the seamless execution of service operations, ultimately supporting the organisation’s commitment to excellent customer service.
Responsibilities
- Manage and coordinate administrative tasks to support the service team.
- Handle customer enquiries, scheduling, and service documentation efficiently.
- Act as a liaison between the service team and customers to maintain communication and service delivery standards.
- Maintain records and process service orders.
- Provide general administrative support to enhance the service experience.
Requirements / Qualifications
- Have previously worked in a customer services role in an office environment?
- Strong communication skills?
- Good at speaking to customers?
- Can start work immediately?
Company / Recruitment
This vacancy is being advertised by Fresh Start Recruitment (UK), who are acting as an Employment Agency.
Notes
Due to high volumes of applications, we are currently only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, please presume you have not been successful on this occasion.
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Service Administrator / Customer services Administrator employer: Fresh Start Recruitment
Contact Detail:
Fresh Start Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator / Customer services Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Administrator gig.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. We want you to be able to showcase how your skills in customer service and administration make you the perfect fit for the team. Practice common interview questions and have some examples ready to share.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Service Administrator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that job!
We think you need these skills to ace Service Administrator / Customer services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Keep it friendly and professional, and let us know what excites you about working with our team.
Show Off Your Communication Skills: Since this role involves liaising with customers and the service team, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, we want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Fresh Start Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like managing customer enquiries and processing service orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or improved customer satisfaction. This will highlight your ability to maintain smooth operations and enhance the service experience.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Service Administrator. Bring up specific instances where your organisational skills made a difference in your previous roles. Whether it was managing schedules or maintaining records, showing that you can keep everything running smoothly will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
