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For Companies At a Glance
- Tasks: Support the service team with admin tasks and customer enquiries.
- Company: Join a modern, dynamic office in Clay Cross, Derbyshire.
- Benefits: Enjoy discounts, career growth, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values communication and organisation.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Temp to perm role; immediate start preferred.
Overview
Ref 11073
Service Administrator / Customer Services Administrator – Clay Cross, Derbyshire
Hours: 8.00am – 5.00pm, Monday to Friday
Rate: £12.21 per hour. On permanent placement benefits include access to stores discount, career progression and ongoing training and development.
Type: Temp to perm role. The employer will also consider someone available on a temp bias (ongoing).
The role is based in a modern open-plan air-conditioned office close to Clay Cross. Given the location, own transport is preferred.
Responsibilities
- Manage and coordinate administrative tasks to support the service team.
- Handle customer enquiries, scheduling and service documentation to ensure efficient service delivery.
- Act as a liaison between the service team and customers to maintain clear communication.
- Maintain records, process service orders, and provide administrative support to enhance the service experience.
- Contribute to the seamless execution of service operations through strong organisational skills and attention to detail.
Qualifications and Requirements
- Experience in a customer services role within an office environment.
- Strong communication skills and the ability to speak with customers confidently.
- Ability to start work immediately.
About the role
This vacancy is being advertised by Fresh Start Recruitment (UK), who are acting as an Employment Agency.
Application notes
Due to high volumes of applications, we are currently only able to contact candidates who are successful in progressing to the next stage.
If you have not been contacted within 7 days of your application, please presume that you have not been successful on this occasion.
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Service Administrator / Customer services Administrator employer: Fresh Start Recruitment
Contact Detail:
Fresh Start Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator / Customer services Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role requires strong interaction with customers, consider role-playing scenarios with friends or family to build your confidence in handling enquiries.
✨Tip Number 3
Highlight your organisational skills. Be prepared to discuss specific examples of how you've managed administrative tasks effectively in previous roles, as this will show your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Be ready to demonstrate your ability to start immediately. If you can, mention your availability upfront during any discussions, as this could give you an edge over other candidates.
We think you need these skills to ace Service Administrator / Customer services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Use keywords from the job description to demonstrate that you meet the qualifications and requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Service Administrator role. Mention your ability to handle customer enquiries and coordinate tasks effectively.
Highlight Relevant Skills: In your application, emphasise your organisational skills and attention to detail. Provide examples of how you've successfully managed administrative tasks or improved service delivery in previous roles.
Follow Application Instructions: Ensure you follow any specific application instructions provided by the employer. This may include submitting your application through a particular platform or including certain documents. Double-check everything before hitting submit!
How to prepare for a job interview at Fresh Start Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer enquiries and resolved issues effectively.
✨Demonstrate Strong Communication Skills
Since the role requires clear communication with both customers and the service team, practice articulating your thoughts clearly. Consider preparing a few scenarios where you successfully communicated complex information.
✨Emphasise Organisational Skills
The job involves managing administrative tasks and maintaining records. Be ready to discuss how you stay organised and manage multiple tasks efficiently, perhaps by sharing tools or methods you use.
✨Research the Company and Role
Familiarise yourself with the company and its services. Understanding their values and how they operate will help you tailor your answers and show genuine interest in the position.
