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For Companies At a Glance
- Tasks: Manage customer accounts and ensure their needs are met with a proactive approach.
- Company: Join a dynamic team at a leading customer service organisation.
- Benefits: Earn £12.60 - £14.00 per hour with flexible part-time hours.
- Why this job: Become a trusted advisor and build lasting relationships with customers.
- Qualifications: Strong attention to detail and excellent problem-solving skills required.
- Other info: Opportunity for temp to permanent role with career growth potential.
Ref 11078
Customer Services Advisor
Temp to Permanent Role
Part time hours 9.00am – 3.00pm
Mansfield, Nottinghamshire
£12.60 – £14.00 per hour depending on experience
You will be part of the customer service team, developing and managing customer accounts with an exceptional organisation on behalf of the company, ensuring that clients’ expectations are exceeded.
We are looking for a candidate who shows a genuine can-do attitude and the ability to listen and digest information.
Key Responsibilities
- Responsible for customers’ accounts, coordination of quotes, samples and order requirements as well as liaising with manufacturers to meet agreed deadlines.
- Supporting and managing the team to create quotes, ordering samples and following up on customer quotations.
- Inputting data to ensure customer information is maintained.
- Providing a link between production, suppliers and the customer to ensure that the agreed upon deadline is met.
- Liaising with team members to provide support in maintaining, growing and developing accounts.
- Proactively creating a rapport with customers to become their trusted advisor to develop accounts.
Skills and Experience
- Ability to work to be consistently accurate and demonstrate an attention to detail while working to a high standard.
- Self-motivated, able to work well on an individual basis as well as part of a team.
- Show good problem-solving skills and being able to identify a solution in a fast-moving environment.
- Able to take in information whilst building upon stable relationships.
- Influencing skills, able to gain commitment from others within the team to deliver and from clients to meet their requirements.
- Proactive attitude, finding the best options for the client and seeing the projection through to completion.
This vacancy is being advertised by Fresh Start Recruitment.
Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.
If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.
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Customer Services Advisor employer: Fresh Start Recruitment
Contact Detail:
Fresh Start Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in customer service. A personal recommendation can really give you the edge over other candidates.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. We want you to show off that can-do attitude and problem-solving skills!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you fresh in their minds and shows you're genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience and skills that match the job description, like your attention to detail and problem-solving abilities.
Show Your Can-Do Attitude: We love a positive mindset! In your application, share examples of how you've tackled challenges in the past. This will show us that you have the proactive attitude we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Fresh Start Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with the key tasks like managing customer accounts and liaising with manufacturers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. This is crucial for a role that requires quick thinking and effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Can-Do Attitude
During the interview, convey your proactive approach and willingness to go the extra mile for customers. Share stories that highlight your positive attitude and how it has helped you build strong relationships with clients or team members.
✨Practice Active Listening
Since the role involves digesting information and building rapport, practice active listening techniques. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will showcase your ability to absorb information and engage effectively with others.
