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- Tasks: Support the commercial team and enhance customer relationships while managing client accounts.
- Company: Dynamic company in Pinxton, offering a collaborative work environment.
- Benefits: Competitive salary, hybrid working, and extensive company benefits.
- Other info: Opportunity for growth in a fast-paced, tech-savvy environment.
- Why this job: Join a vibrant team and make a difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29000 - 34000 £ per year.
Due to internal changes, our client based in Pinxton, Nottinghamshire requires an experienced Customer Service Support Administrator. Working closely with the commercial team, you will provide customer support to their client accounts and external staff.
Key Responsibilities:
- Providing sales and operational support to the commercial team, including producing quotations for the external sales team and processing these from conception to completion.
- Liaising with new and existing clients and updating the CRM system with information.
- Producing social media posts.
- Implementing process improvements using the latest technology.
Key Skills:
- Previous experience in a customer-focused role is a prerequisite, along with a can-do approach and being a self-starter with strong communication skills, ideally gained in manufacturing.
- Strong computer skills, including CRM systems and MS Office applications.
- Customer focus with the ability to build and sustain strong working relationships.
This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency. Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.
Customer Service Support Administrator employer: Fresh Start Recruitment
Contact Detail:
Fresh Start Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or manufacturing. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss how your previous experience aligns with their needs. Bring examples of how you've improved processes or supported teams in the past.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Service Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Support Administrator role. Highlight your experience in customer-focused roles and any relevant skills, like using CRM systems or MS Office applications. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've provided support in previous roles and how you can contribute to our commercial team. We love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t shy away from showcasing your personality. We’re looking for someone who can build relationships with clients effortlessly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fresh Start Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've successfully supported clients or resolved issues. This will show that you understand the role and can bring valuable experience to the table.
✨Familiarise Yourself with CRM Systems
Since the job involves updating a CRM system, it’s a good idea to get comfortable with how these systems work. If you’ve used one before, be ready to discuss your experience. If not, do a bit of research on popular CRM tools to show your willingness to learn.
✨Show Off Your Communication Skills
Strong communication is key in this role. Prepare to demonstrate how you’ve effectively communicated with clients or team members in the past. Think about times when you had to explain something complex or resolve a misunderstanding.
✨Be Ready to Discuss Process Improvements
The job mentions using the latest technology for process improvements. Come prepared with ideas or examples of how you’ve improved processes in previous roles. This shows that you’re proactive and always looking for ways to enhance efficiency.