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For Companies At a Glance
- Tasks: Handle inbound calls, process orders, and resolve customer issues.
- Company: Growing warehouse and distribution centre with a vibrant team.
- Benefits: Competitive salary, large company benefits, and career progression opportunities.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Experience in customer service, strong communication, and IT skills.
- Other info: Fast-paced environment with potential for personal and professional growth.
The predicted salary is between 24000 - 30000 £ per year.
Ref 11070
Customer Service Representative
Pinxton, Nottinghamshire
Monday to Friday
£26,900 plus large company benefits
Our client, a warehouse and distribution centre, is looking to recruit a Customer Service Representative to join their busy team due to increase in business levels and ongoing expansion plans. This would suit someone that has worked in a similar position previously (used to dealing with high volume of calls ideally call centre experience) and is looking for career progression.
Responsibilities
- Dealing with a large volume of inbound calls, processing orders and dealing with stock levels
- Liaising with other areas of the business to resolve issues in a professional manner
- Assisting in the preparation and updating of weekly reports within excel spreadsheets
Experience / Qualifications
- Proven track record within a Customer Service role within a logistics environment
- Excellent organisational skills
- Ability to work under pressure within a stressful environment
- Confident, self motivated and enthusiastic personality with a passion for excellence
- Professional and dedicated
- Attention to detail is paramount
- Excellent communication skills, both verbal and written
- Strong IT skills including a good level of producing Excel spreadsheets
- Must be able to work as part of a team as well as on own initiative
This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.
Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.
If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.
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Customer Service Representative employer: Fresh Start Recruitment
Contact Detail:
Fresh Start Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or high-pressure situations, as these are likely to come up during your interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Finally, apply through our website! We want to make it easy for you to connect with us and land that Customer Service Representative role. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in a logistics environment. We want to see how your skills match the role, so don’t be shy about showcasing your call centre experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it professional but let your personality come through.
Show Off Your IT Skills: Since strong IT skills are a must, mention any experience you have with Excel or other relevant software. We love seeing candidates who can handle data and reports efficiently, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Fresh Start Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in a logistics environment. Brush up on common challenges faced in call centres and think about how your previous experience can help you tackle these issues.
✨Showcase Your Skills
Be ready to discuss your organisational skills and how you handle high-pressure situations. Prepare examples that highlight your ability to manage a large volume of calls and how you’ve successfully resolved customer issues in the past.
✨Excel at Excel
Since the job requires strong IT skills, especially with Excel, be prepared to talk about your experience with spreadsheets. You might even want to mention specific functions or tasks you've completed using Excel that relate to reporting or data management.
✨Communicate Confidently
Practice your verbal and written communication skills before the interview. Think about how you can convey your enthusiasm for the role and your passion for providing excellent customer service. Remember, confidence is key!
