At a Glance
- Tasks: Provide top-notch customer service and support to ensure customer satisfaction.
- Company: Join a leading manufacturing facility in Tibshelf, Derbyshire.
- Benefits: Earn £12.71 per hour, with holiday pay increasing after 12 weeks.
- Other info: Immediate start with a 6-month contract and weekly pay.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
Immediate start - 6 month contract
Location: Tibshelf, Derbyshire
Pay: £12.71 per hour, weekly paid
Hours: Monday to Friday, 37 hours per week
After 12 weeks: holiday increase to 27 days plus 8 bank holidays
We have an immediate opportunity to join a leading manufacturing facility in Tibshelf, Derbyshire with the recruitment of a Customer Service Representative to support them on a temporary basis for a minimum of 6 months. As the first point of contact for customers, you will use your customer service skills to efficiently understand their needs and advise accordingly. You will work closely with all departments within the company to ensure that our customers receive the best possible service.
Role Responsibilities:
- Be responsible for the day-to-day administration of selected accounts.
- Establish and build rapport with your customers.
- Process customer orders in a timely manner with attention to detail.
- Supply order progress information to the customer.
- Provide after care support, where necessary, on completion of sales.
- Help develop, maintain and support the data accuracy and use of Salesforce CRM within the Internal Sales team.
- Help progress leads and support the external sales team with growth potential opportunities.
- Handle complaints and escalate to the appropriate internal departments when required.
Customer Service Representative employer: Fresh Start Recruitment (UK) Ltd
Fresh Start Recruitment (UK) Ltd is an excellent employer, offering a supportive work culture that values employee development and growth. Located in the vibrant town of Alfreton, Derbyshire, employees benefit from competitive salaries, opportunities for professional advancement, and a collaborative environment that fosters teamwork and innovation.
Contact Details:
Fresh Start Recruitment (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fresh Start Recruitment (UK) Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fresh Start Recruitment (UK) Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fresh Start Recruitment (UK) Ltd.
How to prepare for a job interview at Fresh Start Recruitment (UK) Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fresh Start Recruitment (UK) Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fresh Start Recruitment (UK) Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
