At a Glance
- Tasks: Lead a vibrant student accommodation community and ensure outstanding resident experiences.
- Company: Fresh, a forward-thinking company focused on creating positive living environments.
- Benefits: Enjoy a balanced work-life with 37.5 hours a week, Monday to Friday.
- Other info: Join us in Southall, opening September 2027, with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while enjoying your evenings and weekends.
- Qualifications: Proven leadership experience in hospitality or service-focused roles.
The predicted salary is between 45000 - 55000 £ per year.
Ready to use your leadership skills without sacrificing your evenings, weekends and holidays? If you're currently working in hospitality, hotels, leisure, healthcare or another customer-focused environment where late nights, weekend shifts and Christmas working are the norm, this could be the opportunity you've been waiting for. At Fresh, we're looking for a General Manager to lead one of our brand-new student accommodation communities in Southall, offering around 400 beds and opening to residents in September 2027. This is a chance to take your people leadership, operational management and customer service expertise into a rewarding environment where you can make a genuine difference to residents' lives, while enjoying a healthier work-life balance. Unlike many management roles, this position offers 37.5 hours per week, Monday to Friday, with working hours between 8am and 6pm. That means your evenings, weekends and Christmas periods can be spent doing what matters most to you. Start date 1st October 2026.
The Role: As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.
Key Responsibilities:
- Recruit, lead and develop the on-site team including performance management in line with company policies.
- Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets.
- Control site budgets, forecasting and expenditure.
- Own the end-to-end resident journey from enquiry to check out.
- Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant.
- Act as the primary representative of the Fresh brand, managing stakeholder and client relationships.
- Drive service standards, resident satisfaction and continuous improvement.
About you: You’re a hands-on commercially minded senior leader with experience taking full responsibility for a residential, hospitality or service led operation. You will bring:
- Proven leadership and people management experience.
- Strong commercial and financial acumen with a track record of delivering sales or revenue targets.
- Confidence in managing compliance, safety and operational risk.
- A genuine passion for people, service and community-building.
- The ability to make decisions under pressure and lead from the front.
General Manager in Southall employer: Fresh Property Group Limited
Fresh is an exceptional employer, offering a vibrant work culture that prioritises personal and professional growth. As the General Manager at Hearth House in Southampton, you will benefit from a supportive environment with extensive training opportunities, generous holiday entitlement, and a focus on employee wellbeing. Join us in creating a welcoming community for students while enjoying unique perks like exclusive shopping discounts and a cycle to work scheme.
Contact Details:
Fresh Property Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Southall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fresh Property Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fresh Property Group Limited
Don't be shy about reaching out to Fresh Property Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Southall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fresh Property Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fresh Property Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
