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- Tasks: Support residents and manage day-to-day operations in a vibrant living environment.
- Company: Fresh, an award-winning student accommodation provider with a focus on community.
- Benefits: Generous holiday, health cash plan, training support, and exclusive discounts.
- Other info: Join a dynamic team dedicated to creating welcoming living spaces.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Fluent in Mandarin and English, with strong admin and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a people‑person with a flair for organisation and a love for creating a vibrant place for residents to live? If so, our Mandarin‑speaking Resident Manager role with Fresh could be the right opportunity for you.
Working at Great Court, London this 12‑month fixed‑term Resident Manager position offers the opportunity to combine your passion for people with supporting senior management in the day‑to‑day operations of the building. The role is 37.5 hours per week, working Monday to Friday, between 8:00am and 6:00pm on a rota basis.
As Resident Manager, you’ll be part of the ‘go‑to’ team for our residents, with a particular focus on supporting Mandarin‑speaking residents to ensure they feel welcomed, supported, and at home. You will be responsible for compiling reports, supporting administrative processes, and ensuring the property remains a beautiful and inviting place to live.
About you
We’re looking for an energetic and professional individual with proven experience in a similar role. You will be fluent in Mandarin and English, confident in communicating with residents, and passionate about delivering excellent customer service. If you thrive on tackling challenges and ensuring customer satisfaction, we’d love to hear from you. A strong background in administration is essential, alongside a genuine passion for what you do.
Benefits of working at Fresh
- A dedicated Training team to assist you with development of your on‑job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in‑house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind.
About Fresh
Fresh are a multi award‑winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!
Resident Manager (Mandarin Speaking) - Fixed Term employer: Fresh Property Group Limited
Contact Detail:
Fresh Property Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager (Mandarin Speaking) - Fixed Term
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Resident Manager role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about how your experience aligns with what Fresh is looking for, especially in supporting Mandarin-speaking residents.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for creating a vibrant living space shine through. They want to see the real you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Fresh team and making a difference for our residents.
We think you need these skills to ace Resident Manager (Mandarin Speaking) - Fixed Term
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for creating a vibrant community for residents.
Tailor Your Experience: Make sure to highlight your relevant experience in similar roles. We’re looking for someone with a strong background in administration and customer service, so connect the dots between your past jobs and what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points or short paragraphs to make your key points stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fresh.
How to prepare for a job interview at Fresh Property Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Resident Manager position and its responsibilities. Familiarise yourself with the day-to-day operations, especially how to support Mandarin-speaking residents. This will help you demonstrate your passion for the role and show that you're ready to hit the ground running.
✨Showcase Your People Skills
As a people-person, it's crucial to highlight your interpersonal skills during the interview. Prepare examples of how you've successfully managed relationships in previous roles, particularly in customer service or community settings. This will illustrate your ability to create a welcoming environment for residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you've tackled challenges or improved resident satisfaction. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.