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- Tasks: Lead a dynamic team and ensure outstanding resident experiences in student accommodation.
- Company: Join Fresh, an award-winning student accommodation provider with a focus on community.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive shopping discounts.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or service operations is essential.
- Other info: Clear career progression opportunities in a supportive and innovative culture.
The predicted salary is between 40000 - 50000 £ per year.
Fresh are recruiting a dynamic, people-focused General Manager to lead operations at our 61 bed student accommodation development Optima in Loughborough. This is a senior leadership role requiring a decisive, commercially minded manager who can lead from the front and deliver results across people performance, sales, compliance and customer experience. This role offers full time hours of 37.5 per week, Monday - Friday 9am - 5pm.
As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.
Key Responsibilities
- Recruit, lead and develop the on-site team including performance management in line with company policies.
- Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets.
- Control site budgets, forecasting and expenditure.
- Own the end-to-end resident journey from enquiry to check out.
- Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant.
- Act as the primary representative of the Fresh brand, managing stakeholder and client relationships.
- Drive service standards, resident satisfaction and continuous improvement.
About you
You’re a hands‑on commercially minded senior leader with experience taking full responsibility for a residential, hospitality or service‑led operation. You will bring:
- Proven leadership and people management experience.
- Strong commercial and financial acumen with a track record of delivering sales or revenue targets.
- Confidence in managing compliance, safety and operational risk.
- A genuine passion for people, service and community‑building.
- The ability to make decisions under pressure and lead from the front.
Benefits of working at Fresh
- A dedicated Training team to assist you with development of your on‑job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in‑house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind.
- Be part of an award‑winning culture that celebrates excellence and innovation.
- Work in an environment with a strong focus on wellbeing and community connection.
- Join a business recognised for delivering market‑leading resident satisfaction.
- Benefit from clear opportunities for career progression within a growing organisation.
Fresh are a multi award‑winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!
General Manager in Loughborough employer: Fresh Property Group Limited
Contact Detail:
Fresh Property Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Loughborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Fresh. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching Fresh and understanding their values. Think about how your experience aligns with their mission of creating great places to live. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve led teams, driven sales, and improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fresh team. Let’s get you that General Manager role!
We think you need these skills to ace General Manager in Loughborough
Some tips for your application 🫡
Show Your Leadership Skills: As a General Manager, we want to see your leadership style shine through in your application. Share specific examples of how you've led teams and driven results in previous roles. This is your chance to show us you can lead from the front!
Highlight Your Commercial Acumen: Make sure to emphasise your experience with budgets, sales targets, and financial management. We’re looking for someone who can demonstrate a strong understanding of commercial operations, so don’t hold back on those numbers!
Focus on People and Community: Since we value community-building, let us know about your passion for people and service. Share stories that showcase your ability to create a positive environment for both staff and residents. We love a good people-focused narrative!
Tailor Your Application: Take the time to tailor your application specifically for this role. Use the job description as a guide to highlight relevant experiences and skills. Remember, applying through our website is the best way to ensure we see your application!
How to prepare for a job interview at Fresh Property Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Fresh and their student accommodation offerings. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership capabilities. Prepare specific examples from your past experiences where you've successfully led a team, managed performance, or driven sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Compliance Questions
Given the importance of compliance and safety in this role, be ready to discuss your experience with managing operational risks and ensuring regulatory adherence. Think of scenarios where you've navigated challenges in these areas and how you ensured a safe and compliant environment.
✨Emphasise Your People Skills
Fresh is looking for someone who is passionate about people and community-building. Be prepared to talk about how you've fostered a positive team culture, motivated staff, and enhanced customer experiences. Highlight any initiatives you've led that improved resident satisfaction or team performance.