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For Companies At a Glance
- Tasks: Lead operations at a vibrant student accommodation, driving sales and enhancing resident experience.
- Company: Join Fresh, an award-winning student accommodation provider with a focus on community.
- Benefits: Enjoy 25 days holiday, health cash plan, and exclusive shopping discounts.
- Why this job: Make a real impact in students' lives while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or service operations is essential.
- Other info: Be part of a supportive team with clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Here at Fresh we are recruiting a dynamic, people-focused General Manager to lead operations at our 150-bed student accommodation development Stanley Studios in Portsmouth. As the senior leader on site, you’ll need to be a decisive, commercially minded manager able to lead from the front and drive results across performance management, sales, compliance and customer experience.
The Role
As General Manager you will have full accountability for the commercial and operational performance of the building. You will lead all site operations with a strong focus on driving sales, maximising occupancy and delivering against business KPIs. Through tight operational control, effective forecasting and robust performance management you will ensure the site operates efficiently while delivering strong financial results and an outstanding customer experience.
Key Responsibilities
- Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets.
- Control site budgets, forecasting and expenditure.
- Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant.
- Act as the primary representative of the Fresh brand, managing stakeholder and client relationships.
- Recruit, lead and develop the on-site team including performance management in line with company policies.
- Own the end-to-end resident journey from enquiry to check out.
- Drive forward service standards, resident satisfaction and continuous improvement.
About you
You’re a hands-on commercially minded leader with experience taking full responsibility for a residential, hospitality or service led operation. You will bring:
- Proven leadership and people management experience.
- Strong commercial and financial acumen with a track record of delivering sales or revenue targets.
- Confidence in managing compliance, safety and operational risk.
- A genuine passion for people, service and community-building.
- The ability to make decisions under pressure and lead from the front.
Think you hold these qualities and skills? Apply today! Success in this role means maintaining consistently high occupancy levels with strong re-booker rates, delivering positive NPS results, and fostering an engaged, high-performing team. The postholder will ensure exceptional client feedback, uphold full compliance with zero major audit issues, and create a thriving, vibrant resident community where people feel supported, connected, and proud to live.
Benefits of working at Fresh
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life Insurance for peace of mind.
- Be part of an award-winning culture that celebrates excellence and innovation.
- Work in an environment with a strong focus on wellbeing and community connection.
- Join a business recognised for delivering market-leading resident satisfaction.
- Benefit from clear opportunities for career progression within a growing organisation.
About Fresh
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!
Locations
General Manager in Hampshire, Portsmouth employer: Fresh Property Group Limited
Contact Detail:
Fresh Property Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Fresh. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Prepare for interviews by researching Fresh and understanding their values. Think about how your experience aligns with their mission of creating vibrant communities. Be ready to share specific examples of how you've driven sales or improved customer experiences in past roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight times when you’ve successfully managed teams or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fresh team. Good luck!
We think you need these skills to ace General Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and driven results in previous roles. Share specific examples that demonstrate your ability to lead from the front!
Be Commercially Savvy: Since this role is all about driving sales and managing budgets, don’t forget to showcase your commercial acumen. Talk about your experience with financial management and how you've achieved or exceeded revenue targets in the past.
Focus on Customer Experience: We’re all about creating a vibrant community for our residents, so make sure to emphasise your passion for customer service. Share any initiatives you’ve led that improved resident satisfaction or enhanced the overall experience.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fresh Property Group Limited
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your commercial acumen. Brush up on key financial metrics and KPIs relevant to the role. Be ready to discuss how you've driven sales and maximised occupancy in previous positions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience. Think about times when you motivated a team or managed performance effectively. Fresh values hands-on leaders, so be sure to convey your ability to lead from the front.
✨Understand Compliance and Safety
Familiarise yourself with compliance standards and safety regulations relevant to student accommodation. Be prepared to discuss how you've ensured operational safety and compliance in past roles, as this is crucial for the position.
✨Emphasise Customer Experience
Fresh is all about creating a vibrant community for residents. Prepare to talk about how you've enhanced customer satisfaction in previous roles. Share specific strategies you've implemented to improve resident experiences and foster community spirit.