At a Glance
- Tasks: Support residents, organise events, and manage enquiries in a vibrant student accommodation.
- Company: Fresh, an award-winning student accommodation provider with a focus on community.
- Benefits: Generous holiday, health cash plan, training support, and exclusive discounts.
- Other info: Opportunities for career progression in a fast-growing industry.
- Why this job: Join a fun team and create an amazing living environment for students.
- Qualifications: People management experience and strong organisational skills required.
The predicted salary is between 24960 - 28000 £ per year.
Here at Fresh, we’re excited to be recruiting for a Resident Advisor to join the team and work at our state‑of‑the‑art 816‑bed student accommodation scheme in Bristol.
The Role: Located in the Bedminster and Victoria Park area, this exciting position offers full‑time hours of 37.5 hours per week, working Monday to Friday between 8am and 8pm on a rota basis. As a Resident Advisor you’ll act as the first point of contact for residents and prospective residents, providing an exceptional support service to ensure that the property runs smoothly, and the residents feel supported. You will be assisting with the organisation of our social events, be on hand to greet prospective students and assist with existing residents’ enquiries while being comfortable handling any viewing enquiries and managing social media posts.
Key responsibilities of the role include:
- Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in‑person.
- Organising events and open days for prospective and current residents.
- Covering the main reception during office hours, including sorting the mail.
- Be the face of Fresh for residents—liaising with them on a regular basis, making sure that residents feel supported and valued.
- Undertaking viewings with potential residents, providing them with up‑to‑date information relevant to their query.
- Receiving and processing payments, and monitoring/chasing rent arrears when necessary.
- Filing and maintaining customer data, ensuring the database is up‑to‑date and within GDPR regulations.
- Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.
The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.
About you: We’re looking for a people person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast‑growing industry. Experience in people management and development is essential for this role, as is the ability to be adaptable in your communication style depending on the audience. Due to the nature of this role, you’ll need strong administration skills, excellent organisational skills and be detail‑oriented.
Benefits of working at Fresh:
- A dedicated Training team to assist you with development of your on‑job training.
- A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
- An in‑house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle‑to‑work scheme.
- Access to exclusive shopping discounts to help your money go further!
- Life insurance for peace of mind.
- Be part of an award‑winning culture that celebrates excellence and innovation.
- Work in an environment with a strong focus on wellbeing and community connection.
- Join a business recognised for delivering market‑leading resident satisfaction.
- Benefit from clear opportunities for career progression within a growing organisation.
About Fresh: Fresh is a multi award‑winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!
Resident Advisor- Metalworks in Bristol employer: Fresh Property Group Limited
At Fresh, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and community are at the heart of everything we do. As a Resident Advisor in our state-of-the-art Bristol accommodation, you'll benefit from comprehensive training, generous holiday entitlement, and clear pathways for career progression, all while contributing to a supportive environment that prioritises resident satisfaction and wellbeing. Join us and be part of an award-winning team that values innovation and excellence in student living.
Contact Details:
Fresh Property Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Advisor- Metalworks in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fresh Property Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fresh Property Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Advisor- Metalworks in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fresh Property Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Fresh Property Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fresh Property Group Limited!
How to prepare for a job interview at Fresh Property Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
