Customer Service Advisor in Manchester

Are you a super Customer Service Advisor who is passionate about going above and beyond? Can you build rapport and relationships over the phone? Do you want to work with a supportive, fun team? Well, we’ve got the perfect role for you! You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress! As a Customer Service Advisor your roles and responsibilities will include: • Operating as the first point of contact for new cases/customers • Receiving inbound calls from customers and making outbound calls from referrals • Setting up new cases and speaking to clients over the phone to get all relevant info • Explaining to clients the next steps in the process and keeping them at ease • Updating the system with all details and making sure everything is correct • Potentially looking at liability to support other team members We are looking for a Customer Service Advisor the following skills and experience: • Previous FNOL (first notification of loss) claims experience preferred, but not essential • Ideally experience working in a call centre or office environment • Confident with the use of Microsoft Office • Excellent communication skills and take pride in providing great customer service • A willingness to learn, progress and be enthusiastic and self-motivated • Positive, proactive, and engaging member of the team with an inquisitive mindset As a Customer Service Advisor, you can expect a salary of between £25,000 to £30,000, plus benefits such as: * 23 days, plus Bank Holidays * Private healthcare after 12 months of service * Life insurance * Pension Scheme * Progression opportunities If you’d like to apply for this Customer Service Advisor role, send over your CV today