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- Tasks: Be the first point of contact for customers and manage their claims with care.
- Company: Join a supportive and fun team at a fantastic company.
- Benefits: Earn £25,000 to £30,000 plus 23 days holiday and private healthcare.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Previous claims experience is a plus, but enthusiasm and communication skills matter most.
- Other info: Great progression opportunities in a positive and engaging environment.
The predicted salary is between 25000 - 30000 £ per year.
Are you a super Claims Handler who is passionate about going above and beyond? Can you build rapport and relationships over the phone? Do you want to work with a supportive, fun team? Well, we’ve got the perfect role for you! You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress!
Responsibilities
- Operating as the first point of contact for new cases/customers
- Receiving inbound calls from customers and making outbound calls from referrals
- Setting up new cases and speaking to clients over the phone to get all relevant info
- Explaining to clients the next steps in the process and keeping them at ease
- Updating the system with all details and making sure everything is correct
- Potentially looking at liability to support other team members
Qualifications and experience
- Previous FNOL (first notification of loss) claims experience preferred, but not essential
- Ideally experience working in a call centre or office environment
- Confident with the use of Microsoft Office
- Excellent communication skills and take pride in providing great customer service
- A willingness to learn, progress and be enthusiastic and self-motivated
- Positive, proactive, and engaging member of the team with an inquisitive mindset
Benefits
- As a Claims Handler, you can expect a salary of between £25,000 to £30,000, plus benefits such as:
- 23 days, plus Bank Holidays
- Private healthcare after 12 months of service
- Life insurance
- Pension Scheme
- Progression opportunities
If you’d like to apply for this Claims Handler role, send over your CV today!
Claims Handler in Manchester employer: Fresh Perspective Resourcing
Contact Detail:
Fresh Perspective Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more comfortable and confident when speaking with potential clients.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant claims handling or customer service experience to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to our supportive team. Keep it friendly and engaging, just like us!
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application showcases your excellent communication skills. We want to see that you can build rapport even before the first call!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fresh Perspective Resourcing
✨Know Your Stuff
Before the interview, make sure you understand the basics of claims handling and the specific responsibilities mentioned in the job description. Brush up on any relevant terminology, especially around FNOL, as it shows you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your phone etiquette. You might want to do a mock call with a friend where you explain a process clearly and calmly. This will help you feel more confident during the actual interview.
✨Be Ready to Share Examples
Think of specific situations where you've gone above and beyond for a customer or resolved a tricky issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and customer service focus.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This could be about team dynamics, progression opportunities, or how they support their staff. It shows you're genuinely interested in the company and the role, which can set you apart from other candidates.
