At a Glance
- Tasks: Prepare payment packs and manage your own caseload in a supportive team.
- Company: Join a growing credit hire company with a fun and positive culture.
- Benefits: Enjoy 31 days holiday, a bonus scheme, and access to wellbeing initiatives.
- Other info: Great opportunities for progression and a friendly team atmosphere.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in a fast-paced office and strong communication skills are essential.
The predicted salary is between 25500 - 30000 £ per year.
Are you a positive, proactive and compassionate Customer Service Advisor looking for a new challenge? Do you want to join a fun and supportive team with 31 days holiday and plenty of opportunities for progression? We’ve got an exciting opportunity with a credit hire company that are growing their team!
If you’re great at building relationships over the phone, organised and have great attention to detail then this could be the role for you!
As a Customer Service Advisor, your roles and responsibilities will include:
- Preparation of payment packs, including all relevant documentation
- Make sure that the recovery of payments happens within SLAs
- Work with various systems including case management, Excel & portal systems
- Manage your own diary and caseload
- Ensure that payment packs are created to the highest standard
We’re looking for a Customer Service Advisor with the following skills and experience:
- Previous experience in a fast-paced office environment or similar
- An understanding of credit hire is desirable
- Enthusiastic, proactive and self-motivated, with great communication skills
- A strong decision maker and problem solver
- IT literate, with experience with MS Office
- Personable, positive, empathetic and compassionate
In return, the successful Customer Service Advisor will receive a salary of £25,500 to £30,000 plus the following benefits:
- Bonus scheme
- 23 days, plus bank holidays
- A subsidised canteen
- Access to lots of wellbeing schemes
- Life insurance
- Pension Scheme
- Progression opportunities
Billing Specialist employer: Fresh Perspective Resourcing
Join a dynamic and supportive team as a Billing Specialist at our thriving credit hire company, where your contributions are valued and recognised. With 31 days of holiday, a bonus scheme, and numerous wellbeing initiatives, we prioritise employee satisfaction and growth. Our collaborative work culture fosters personal development, ensuring you have ample opportunities to advance your career in a fast-paced environment.
Contact Details:
Fresh Perspective Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Billing Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fresh Perspective Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fresh Perspective Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fresh Perspective Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Fresh Perspective Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fresh Perspective Resourcing!
How to prepare for a job interview at Fresh Perspective Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
